Shilpa Suju Ezhava
Sydney, Nova Scotia,Canada
Summary
Experienced professional with 12 years of comprehensive experience across Human Resources, Documentation, Administration, and Secretarial Functions. Skilled in workforce administration, document control, office coordination, customer relationship management, team leadership, and operational oversight. Proven ability to manage multiple responsibilities, ensure compliance with organizational policies and regulations, and deliver exceptional support to management, employees, and customers. Known for strong organizational abilities, attention to detail, and a proactive approach to achieving business objectives and operational excellence.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Secretary II
Nova Scotia Health
Sydney, NS
2025.01 - 2026.06
- Provide scheduling support for a team of 16 healthcare providers.
- Maintain accurate patient records in compliance with privacy regulations.
- Coordinate meetings, prepare reports, and handle correspondence.
- Recognized with “Employee of the Month” for excellent service delivery.
Manager
East Marios Restaurant
Sydney, NS
2022.01 - 2026.06
- Processed invoices, purchase orders, and expense reports with 98% accuracy.
- Assisted with payroll preparation for 50+ employees.
- Greeted and assisted guest, Customer Service, providing a welcoming first point of contact.
- Trained and mentored new staff on point-of-sale systems
- Scheduling
- Recruitment
Customer Service Representative
Walmart
Sydney, NS
2021.01 - 2023.01
- Handled customer inquiries
- Trained and mentored new staff on point-of-sale systems.
- Customer Service
- Stock Management
- Organizing and e-commerce orders
Administration Officer
Leedz Academy
Thrissur, Kerala, India
2019.02 - 2020.01
- Organised monthly reports to maintain record accuracy.
- Managed incoming calls for efficient handling of enquiries and complaints.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Facilitated increased team collaboration with effective interpersonal skills.
- Offered administrative support to the management team resulting in enhanced operations.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Handled confidential documents with utmost care; ensured data security at all times.
- Assisted in arranging meetings for smoother communication channels.
- Provided excellent customer service for improved client satisfaction.
- Delegated work effectively amongst team members; encouraged shared responsibility and teamwork.
- Improved file management system through systematic categorisation and labelling practices.
HR Executive
Pinnacle Motor Works Pvt. Ltd.,
Thrissur, Kerala, India
2018.06 - 2019.01
- Process manpower requirements from the departments. Place advertisement on the job sites / forums, Social Media Platforms/ Websites.
- Conduct screening interview, shortlist candidates based on the job specifications and budget. Prepare summary report, forward resumes to the department and schedule interviews with the shortlisted candidates.
- Collect required documents & credentials from the selected candidates; negotiate salary and benefits based on the budget. Ensure to get approval from the department and HR Head on all documents (Recruitment approval, Interview evaluation form and job descriptions).
- Prepare offer / employment contract and get signature of HR Head and get acceptance of the candidate.
- Complete joining formalities as per recruitment process, conduct induction training to new Employees.
- File documents in the personal file & Maintain Digital Filing formats on Software provided.
- Communicate / interact with the Department Head regularly to identify the requirements.
- Prepare necessary reports related to recruitment, training and performance of Employee.
- Prepare promotion / increment letters, warnings, termination letters, internal memos, experience certificate and or any other general correspondence.
- Serve as point of contact for Employees for any kind of support and issues related to their Employment. Understand their concerns, issues of Employees and reply to them under the Guidance of the HR Head (if required).
- Coordinate for performance appraisal, exit process of Employee.
- Follow Company’s policies & procedures in all the functions / Jobs performed.
Documentation Executive
Canapprove Consultancy
Thrissur, Kerala, India
2017.03 - 2018.02
- Prepare, review, and maintain project-related documents, reports, forms, and correspondence.
- Ensure all documents are properly formatted, updated, and filed.
- Maintain electronic and physical document control systems.
- Liaise with clients to collect required documents and information.
- Follow up on pending submissions and approvals.
- Respond to client inquiries regarding documentation requirements.
- Ensure compliance with applicable regulations and consultancy requirements.
- Assist consultants and project teams in preparing proposals, contracts, and technical submissions.
- Track project documentation status and maintain records.
- Prepare meeting minutes, presentations, and reports.
- Assist in scheduling meetings and coordinating with stakeholders.
- Support office administration activities when required.
Education
Diploma - Business Management
Cape Breton University
Sydney, NS 2021.01 - 2023.01
Master of Business Administration - Human Resources
Bharthiar University
India 2017.01 - 2019.01
Bachelor's - Science
Calicut University
India 2007.01 - 2010.01
Skills
- Office Administration
- Customer Service
- MS Excel & MS Word
- Social Media Management
- Document Clearance Support
- Data Entry & Record Keeping
- Client Coordination
- Workforce Planning
- Performance Management
References
- Aileen, Swallow, Manager (Public Health), Aileen.Swallow@nshealth.ca
- Chloe, Zinck, Manager (Sydney Primary Care), Chloe.Zinck@nshealth.ca
- Cheryl, Mclean, Team Lead (Sydney Primary Care), CherylD.McLean@nshealth.ca
Languages
English
Fluent
Hindi
Fluent
Gujarati
Advanced
Malayalam
Native
Timeline
Secretary II
Nova Scotia Health
2025.01 - 2026.06
Manager
East Marios Restaurant
2022.01 - 2026.06
Customer Service Representative
Walmart
2021.01 - 2023.01
Diploma - Business Management
Cape Breton University
2021.01 - 2023.01
Administration Officer
Leedz Academy
2019.02 - 2020.01
HR Executive
Pinnacle Motor Works Pvt. Ltd.,
2018.06 - 2019.01
Documentation Executive
Canapprove Consultancy
2017.03 - 2018.02
Master of Business Administration - Human Resources
Bharthiar University
2017.01 - 2019.01
Bachelor's - Science
Calicut University
2007.01 - 2010.01