Aashish Bishwakarma
Assistant General Manager - Al Massarah (Pre-Opening)
Seef
Summary
Hospitality professional with extensive experience in luxury service delivery, excelling in Forbes Travel Guide, LQA, and BSA standards. Demonstrated expertise in maintaining and exceeding luxury brand standards, driving guest satisfaction, and leading teams to achieve top-tier quality ratings. Strong background in upscale dining, guest relations, and operational excellence.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Assistant General Manager - Al Massarah (Pre-Opening)
Royal Saray Resorts
11.2024 - Current
- Company Overview: 7star Resorts
- Spearheading the preopening of the largest restaurant, bar, and pool outlets in Bahrain, catering to high-profile clientele at a 7-star property
- Leading a team of 33 staff members, including 4 managers, to deliver exceptional dining and leisure experiences
- Overseeing preopening operations, including menu development, training plans, outlet task lists, and checklist preparations
- Managing live music and DJ events to enhance guest engagement and establish the property as a leading luxury entertainment destination
- Coordinating with the Director of F&B, Hotel Manager, Director of Quality, General Manager, and the property owner (His Highness) to align with brand vision and guest satisfaction standards
- Ensuring seamless collaboration between multiple departments to maintain a high level of operational efficiency
- Driving team performance through coaching, mentoring, and developing future leaders
- Implementing service excellence strategies to create memorable guest experiences and uphold the prestige of the resort
- Overseeing revenue generation, budget management, and cost controls to maximize profitability
- 7star Resorts
- Successfully opened Bahrain's largest pool and restaurant, setting new benchmarks for luxury service in the region
- Delivered a comprehensive F&B service training program, significantly enhancing team skills and guest satisfaction
- Established innovative promotional campaigns that increased visibility and guest turnout during the initial reopening phase
Assistant Restaurant Manager
The Ritz Carlton Ras Al Khaimah
10.2022 - 11.2024
- Spearheaded the implementation of Forbes Travel Guide standards, leading to a 5-star rating
- Conducted internal audits to prepare for LQA inspections, resulting in a 92% improvement in scores
- Ensured BSA compliance across all service touchpoints, achieving top scores 95% in brand standards
- Led a team of 28 staff, providing training on luxury service delivery and guest interaction
- Collaborated with management to develop and refine service protocols, enhancing overall guest experience
- Analyzed guest feedback and implemented changes, leading to a 95% increase in guest satisfaction scores and guest review index
- Check for daily P&L status of department
Food and Beverage Supervisor
Dukes The Palm
09.2021 - 10.2022
Food and Beverage Captain
JW Marriott Muscat
08.2021 - 09.2022
Head Waiter
Intercontinental Hotels Group
07.2019 - 06.2021
Education
BBA - Business Administration
Tribhuvan University
01.2013 - 01.2016
Skills
- Forbes Travel Guide Standards
- LQA Inspections
- BSA Compliance
- Guest Relations
- Operational Excellence
- Training & Development
- Integrity
- Employee Relation
- P&L Management
- Budgeting and Menu Engineering
Websites
Timeline
Assistant General Manager - Al Massarah (Pre-Opening)
Royal Saray Resorts
11.2024 - Current
Assistant Restaurant Manager
The Ritz Carlton Ras Al Khaimah
10.2022 - 11.2024
Food and Beverage Supervisor
Dukes The Palm
09.2021 - 10.2022
Food and Beverage Captain
JW Marriott Muscat
08.2021 - 09.2022
Head Waiter
Intercontinental Hotels Group
07.2019 - 06.2021
BBA - Business Administration
Tribhuvan University
01.2013 - 01.2016
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