Travelling to new destinations
ABDULLA AL MEHAIZA
Nationality: Bahraini & Greek
Hamad Town, Bahrain
Summary
A pragmatic and experienced results’ orientated individual, with six years experience in customer service roles across several sectors. I hold a bachelor’s degree from Bahrain Polytechnic in Business Management. I am eager to leverage both my CX and current financial sector knowledge, and progress within the next three years into higher positions of responsibility. My ongoing experience can be combined with my skills and natural leadership instinct, allowing me both to effectively grow and advance with a progressive organization.
Overview
6
6
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Front Ops Associate
RAIN BAHRAIN
01.2021 - Current
- Examine, screen and approve KYC details for new Rain applicants, as well as monitor existing Rain clients requesting resubmissions, and screening EDD.
- Liaise closely with AML team and communicate on their behalf with clients, regarding any dubious or questionable activities and/or missing requests, KYC details, etc.
- Manage client risk rating through compliance systems.
CXA
RAIN BAHRAIN
07.2020 - 01.2021
- Ensure customer satisfaction is achieved by responding to queries and resolving complaints and issues through timely follow-up and communication across different Rain departments, escalating matters where necessary.
- Maintain and update information in Rain’s knowledge base, ensuring the database is up to date with the latest developments.
- Contribute to admin requests including translation.
Sales Coworker
IKEA BAHRAIN
07.2018 - 04.2020
- My time with Ikea initially started with a part-time job, and then I advanced to a full-time role.
- In addition to my day-to-day role as a sales coworker, I was part of a task force that reinforced the IKEA Concept into action in IKEA Bahrain allowing the store to be amongst the top three IKEA stores worldwide.
- I was also able to effectively contribute and enhance the ‘Compensation & Benefits’ policy whilst working on a project with the human resources department.
Sales Officer
PEARL PRESTIGE
09.2016 - 06.2018
- Lead the sales business activities of the period working with Bahrain International Airport Expansion Project & Marrasi Al Bahrain.
Customer Service Representative
BAHRAIN SAUDI TRANSPORT Co
06.2016 - 09.2016
Pit Lane Marshal & Chief Steward
BAHRAIN INTERNATIONAL CIRCUIT
04.2015 - 01.2021
- Overall responsibility of general conduct & control of sporting races.
- Previously led a team of 5 marshals in managing various national and international races & events.
- Chosen by the Bahrain Motor Federation to assist in the 2019 Formula E Prix in Riyadh Saudi Arabia, taking part in various roles within the pit lane.
Education
Master of Science - Strategic Financial Technology
University of Strathclyde, BIBF
10.2021 - 04.2024
Bachelor of Science - Business Management/Strategic & Project Management
Bahrain Polytechnic
01.2015 - 01.2020
Bachelor of Science - Foundation Year Mechanical Engineering
University of Bahrain
01.2014 - 01.2015
American High School Diploma - Science
Al Raja School
09.2010 - 07.2015
Skills
Excellent communication skills and team player
Certification
Certified Blockchain and KYC Professional, Blockchain Council
Interests
I enjoy reading about economics and investing in real world use case projects
Gardening as the act of planting and growing instills a sense of responsibility and patience
Refrences
Available Upon Request
Timeline
Master of Science - Strategic Financial Technology
University of Strathclyde, BIBF
10.2021 - 04.2024
Certified Blockchain and KYC Professional, Blockchain Council
09-2021
Front Ops Associate
RAIN BAHRAIN
01.2021 - Current
CXA
RAIN BAHRAIN
07.2020 - 01.2021
Intelaq Student Consultancy Program, Tamkeen
08-2019
Sales Coworker
IKEA BAHRAIN
07.2018 - 04.2020
Diploma in Sales & Marketing Management, Institute of Sales Management (UK)
02-2018
Sales Officer
PEARL PRESTIGE
09.2016 - 06.2018
IELTS , 7
08-2016
Customer Service Representative
BAHRAIN SAUDI TRANSPORT Co
06.2016 - 09.2016
Pit Lane Marshal & Chief Steward
BAHRAIN INTERNATIONAL CIRCUIT
04.2015 - 01.2021
Bachelor of Science - Business Management/Strategic & Project Management
Bahrain Polytechnic
01.2015 - 01.2020
Level A1 German Language Course, German Embassy Bahrain
01-2014
Bachelor of Science - Foundation Year Mechanical Engineering
University of Bahrain
01.2014 - 01.2015
Official FIA License-Fédération Internationale de l'Automobile
01-2013
American High School Diploma - Science
Al Raja School
09.2010 - 07.2015
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