Strategic leader with 12+ years of experience in stakeholder management, cross-functional communication, and project coordination. Proven track record of building and maintaining relationships with government entities, contractors, and internal teams to ensure project success. Skilled negotiator with expertise in managing complex stakeholder expectations across organizational levels.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
LEAD, ASSET MANAGEMENT & COORDINATION
Bacpo Upstream Co. W.L.L
Southern Governorate, Bahrain
10.2012 - 05.2025
Leading stakeholder engagement and communication initiatives for major oil & energy projects in Bahrain
Established and maintained strategic partnerships with 20+ government entities, contractors, and internal departments, resulting in seamless project execution and 30% reduction in approval delays
Coordinated with multiple stakeholders across Saudi Arabia and Bahrain for the AB4 Pipeline project, aligning diverse interests with regional economic integration goals
Developed and implemented stakeholder engagement protocols that reduced project disputes by 40% and improved stakeholder satisfaction ratings by 25%
Created comprehensive communication plans for major infrastructure projects, ensuring consistent messaging across all stakeholder touchpoints
Led cross-functional teams of 8+ professionals, facilitating effective communication between technical and business units that improved project delivery timelines by 15%
NATIONAL COMMUNICATIONS OFFICER
Economic Development Board (EDB)
Manama, Bahrain
04.2012 - 09.2012
Facilitated strategic communications for Bahrain's economic development initiatives
Managed communications for strategic economic development initiatives, handling 20+ daily stakeholder inquiries and improving response time by 35%
Developed comprehensive team communications materials and stakeholder engagement strategies, improving information flow by 30% and stakeholder satisfaction by 25%
Facilitated high-level meetings between government officials and international investors, ensuring clear communication of economic opportunities and regulatory requirements
SALES MANAGER
Obowat Modern Factory
Khumrah, South Jeddah
11.2007 - 12.2010
Led client relationship management and sales operations for manufacturing company in Jeddah, KSA
Built and maintained relationships with 30+ key clients, achieving 85% client retention rate through proactive communication and needs assessment
Led complex contract negotiations with major clients, securing favourable terms while maintaining positive relationships
Developed and implemented communication protocols that improved information flow between sales, production, and delivery teams, reducing fulfillment errors by 22%
Education
Diploma - Mechanical Engineering
Umm Al Qura University
Makkah, KSA
09.1999 - 01.2002
Bachelor of Engineering - Mechatronics Engineering
Project Management Professional (PMP) Certification, Project Management Institute, In Progress, 06/2025
Level 3 Certificate in Leadership & Management, 2021, Strategic stakeholder engagement and relationship management, Cross-functional team communication and leadership, Management communication and conflict resolution
Advanced Negotiation Skills, 2014, Strategic negotiation planning and execution, Cross-cultural negotiation techniques, Effective communication and influence strategies
Languages
Arabic
Native
English
Proficient (C2)
Key Projects
AB4 Pipeline Development (Saudi Arabia-Bahrain), Coordinated communication between multiple stakeholders across two countries, including government entities, contractors, and internal teams. Developed comprehensive stakeholder engagement plan that aligned diverse interests with project objectives. Facilitated resolution of cross-border regulatory challenges through effective communication with government authorities. BAPCO Modernization Programme (BMP), Led stakeholder engagement strategy for this strategic modernization program, ensuring all parties remained informed and aligned. Facilitated regular stakeholder meetings and workshops to address concerns and incorporate feedback. Developed crisis communication protocols that successfully managed stakeholder expectations during project challenges.
References
References available upon request.
Timeline
Bachelor of Engineering - Mechatronics Engineering
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd
<ul>
<li>In this role, I worked closely with professional golf caddies during the 2024 Black Desert PGA Championship, ensuring their needs were met throughout the event.</li>
<li>My responsibilities included preparing and serving hot and iced beverages, providing excellent customer service, and maintaining a smooth flow of operations.</li>
<li>This position required strong coordination, time management, and problem-solving skills to address challenges and deliver a high-quality experience.</li>
</ul> at The Service Company<ul>
<li>In this role, I worked closely with professional golf caddies during the 2024 Black Desert PGA Championship, ensuring their needs were met throughout the event.</li>
<li>My responsibilities included preparing and serving hot and iced beverages, providing excellent customer service, and maintaining a smooth flow of operations.</li>
<li>This position required strong coordination, time management, and problem-solving skills to address challenges and deliver a high-quality experience.</li>
</ul> at The Service Company