ABDULLA YUSUF
Manama,Bahrain
Summary
Dynamic professional skilled in communication and organization, with expertise in Microsoft Office and data management. Demonstrated success in multitasking and prioritizing workloads to enhance office efficiency. Committed to optimizing administrative processes and boosting team productivity.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Administrative Assistant
Veolia - Water Technologies & Solutions
Manama, Bahrain
07.2019 - 11.2025
- Streamlined office operations through comprehensive administrative support.
- Managed confidential materials to uphold organisational integrity.
- Coordinated meetings, handled phone calls, and assisted visitors to enhance communication.
- Demonstrated professional communication via phone, email, and post.
- Optimised workflow by supporting managers and employees with organisational tasks.
- Supervised front desk duties to ensure efficient reception operations.
- Updated company databases with new employee contact information and employment details.
- Expedited document filing system using an organised method.
Business Developer
SMSCountry Networks
Khobar, KSA
11.2016 - 07.2019
- Identified new leads and potential markets through online research.
- Established rapport with potential clients via email and phone communications.
- Planned and oversaw innovative marketing initiatives to enhance brand visibility.
- Attended conferences and industry events to network and explore opportunities.
- Prepared impactful PowerPoint presentations and sales displays for client meetings.
- Developed quotes and proposals to secure new business opportunities.
- Implemented a CRM system to optimise management of customer interactions.
- Fostered an innovative team culture that generated fresh ideas and strategies.
Customer Service Representative
E-Government
Manama, Bahrain
06.2012 - 11.2016
- Resolved customer inquiries and complaints through professional phone interactions.
- Handled and addressed customer complaints effectively, ensuring satisfaction.
- Provided comprehensive information on services and products to customers.
- Identified and escalated priority issues to high-level management for resolution.
- Completed and updated call notes and reports in CRM as required.
- Cultivated strong customer relationships, promoting brand loyalty and repeat business.
- Contributed to store targets while upholding service standards consistently.
- Enhanced communication channels by updating customers on policies and promotions.
Customer Service Representative
VIVA Telecommunications
Kuw, Kuwait
05.2011 - 05.2012
- Received and managed customer complaints, ensuring accurate recording, evaluation, investigation, and timely closure.
- Took ownership of providing appropriate resolutions for customers.
- Collaborated with the complaints manager to advise on possible resolutions.
- Prepared concise and informative written responses for customers.
- Developed robust relationships with customers, fostering brand loyalty and repeat business.
- Ensured operational efficiency through timely report preparation.
- Offered technical support that enhanced user experience.
- Maintained a clean and orderly work environment conducive to staff and customer satisfaction.
Education
Bachelor of Commerce - Commerce
University of Pune
Pune, Maharashtra, India 01.2007 - 01.2010
Secondary Education - Accounting
Shaikh Isa Bin Ali Al-Khalifa
Isa Town 01.2003 - 01.2006
Skills
- Microsoft Office proficiency
- HR management
- Advanced Accounting
- Video editing capabilities
- Travel arrangements planning
- Personnel training provision
- Bookkeeping knowledge
- Social media management
Certification
- Microsoft Office Skills - From: Professional Labs, Maharashtra Province, India, Pune, Date: From: 2009-03-01 to 2009-08-31
- Book-Keeping - From: Pitman Institute, Maharashtra Province, India, Pune, Date: From: 2010-01-01 to 2010-03-31
- Financial Accounting - From: Pune University, Maharashtra Province, India, Pune, Date: From: 2010-01-01 to 2010-02-28
- Presentation Skills - From: Yellow hat, Bahrain, Date: From: 2014-02-01 to 2014-02-28
- Communication Skills - From: Berlitz Institute, Bahrain, Date: From: 2015-02-01 to 2015-02-28
- Global Safety Principles - From: Suez, Bahrain, Date: From: 2021-05-01 to 2021-05-15
- Hazard Communication - From: Suez, Bahrain, Date: From: 2021-06-01 to 2021-06-25
- Fundamentals of Digital Marketing - From: Google, Online, Date: 2021-09-21
- Social Media Marketing - From: eMarketing Institute, Online, Date: From: 2021-09-01 to 2021-09-15
- Content Marketing - From: eMarketing Institute, Online, Date: From: 2021-09-01 to 2021-09-15
LANGUAGE
Arabic
Native
English
Fluent
Hindi
Beginner
REFERENCES
- Ali, Ameer, Operations Manager, alijawad@smscountry.com, +973 34344662, SMSCountry, Bahrain
- Zamzam, Ali, Team Leader, zamzam.bushameh@gmail.com, +973 66716778, Silah Gulf, Bahrain
- Mahmood, Abbas, Team Leader, mahmood.abbas@civiva.kw, +973 39127955, VIVA, Kuwait
Hobbies and Interests
Books, Photography, Gym, Video Editing, Video Games
AWARDS
Best Handled Calls Agent - Egov - Bahrain
Best Performance Score Agent - VIVA - Kuwait
Employee of the year 2024 - Veolia - Bahrain
EXPERTISE
- Communication
- Decision making
- Ability to work under pressure
- Leadership
- Self motivation
- Time management
Timeline
Administrative Assistant
Veolia - Water Technologies & Solutions
07.2019 - 11.2025
Business Developer
SMSCountry Networks
11.2016 - 07.2019
Customer Service Representative
E-Government
06.2012 - 11.2016
Customer Service Representative
VIVA Telecommunications
05.2011 - 05.2012
Bachelor of Commerce - Commerce
University of Pune
01.2007 - 01.2010
Secondary Education - Accounting
Shaikh Isa Bin Ali Al-Khalifa
01.2003 - 01.2006