ABDULLA ADEL SALMEEN
Summary
Results-driven professional with expertise in customer service, AML investigations, and financial operations. Skilled in data analysis, account reconciliation, and MS Office, ensuring accuracy and efficiency. Dedicated to optimizing processes and driving organizational success.
Overview
8
8
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work history
Customer experience assistant
Alsalam Bank
11.2024 - 01.2025
- Optimised customer satisfaction by proficiently addressing queries and concerns.
- Completed transactions to replace or exchange defective items.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Enhanced company reputation through professional, courteous interactions with customers.
Risk & Management Intern
Alsalam Bank
02.2024 - 03.2024
- Assisted in reviewing ICAAP report, SOBs, KRIs, fraud cases, and performed in-depth analysis of global market risks and their potential impacts on bank and economy
- Managed credit risk by evaluating individuals financial documents and corporate financial statements and performance metrics
Financial Crime Prevention Intern
Khaleeji Bank
08.2023 - 10.2023
- Utilized AML and IMAL systems to investigate irregular fund movements and prevent financial crimes
- Performed ongoing name screening using World-Check database, ensuring compliance by monitoring and integrating relevant updates into bank's database
Customer Service Representative
Zain Bahrain
07.2021 - 02.2023
- Resolved customer complaints, collaborating with departments to ensure satisfactory resolutions
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Collaborated with sales team to maximise product visibility and sales.
Finance Trainee
Zain Bahrain
08.2020 - 09.2020
Waiter / Food Preparer [Part-Time]
Flaming Salmon Restaurant
01.2017 - 01.2020
Education
Bachelor of Islamic Finance And Banking, Minor Banking Law -
University of Bahrain
12.2020
Skills
- Collaborative working
- Customer Service
- AML Investigation
- Financial Operations & Analysis
- Data entry & Analysis
- Account Reconciliation
- PC Operations / MS Office
- Emotional Intelligence (Certified)
Languages
Arabic
Native
English
Advanced
Certification
- 2024 | Risk, Audit & Compliance Program - BIBF.
- 2023 | Advance Smart Money Concept course - Hamaidanfx.
- 2022 | Talk to Me - Y Access Training Solutions.
- 2021 | My English Gym - Y Access Training Solutions.
- 2020 - 2022 | Islamic Sharia Course - Bahrain Institute for Sharia Studies.
- Current | CFA Level one candidate
Affiliations
- Forex, Stocks & Cryptocurrencies Trading
- Running
- Taekwondo (Black Belt)
Timeline
Customer experience assistant
Alsalam Bank
11.2024 - 01.2025
Risk & Management Intern
Alsalam Bank
02.2024 - 03.2024
Financial Crime Prevention Intern
Khaleeji Bank
08.2023 - 10.2023
Customer Service Representative
Zain Bahrain
07.2021 - 02.2023
Finance Trainee
Zain Bahrain
08.2020 - 09.2020
Waiter / Food Preparer [Part-Time]
Flaming Salmon Restaurant
01.2017 - 01.2020
Bachelor of Islamic Finance And Banking, Minor Banking Law -
University of Bahrain
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