Abeer Alkhaja

• Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
• Assisted customers in choosing seats, guiding and recommending options via seating map.
• Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
• Created and maintained reports of sold tickets and payments received.
• Greeted over customers per day and determined best approach to provide optimal service.
• Greeted customers with smile and provided friendly, knowledgeable service.
• Managed multiple tasks simultaneously and completed all assigned duties each shift.
• Monitored guests for compliance with safety and security protocols, raising any issue with security.
• Provided guidance on seating and ticketing procedures to increase customer satisfaction.
• Provided information about current and future events at facility.
• Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
• Skilled at working independently and collaboratively in team environment.
• Worked well in team setting, providing support and guidance.
• Worked effectively in fast-paced environments.

• Conducted market research to identify new opportunities and target markets.
• Continually maintained and improved company's reputation and positive image in markets served.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Coordinated with kitchen or catering staff on delivery, timing and service style of food.
• Liaised with clients to determine exact event requirements.
• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Generated ideas to enhance and expand current event offerings.
• Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
• Produced detailed proposals for events to document timelines, suppliers and budgets.
• Coordinated florists, photographers, and musicians for events.
• Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
• Delivered prompt payment for event vendors, venues, staff and transportation providers.
• Managed editorial calendars and rescheduled PR events and meetings.

• Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills
• Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles
• Promoted business strategy by implementing improvements based on guest feedback.
• Answered questions about store policies and addressed customer concerns.
• Successfully drove new product lines to increase annual profits by

• Responded to customer needs by answering questions and providing detailed information about F1 Tickets.
• Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Dealing with sales team
• Supervised, trained and mentored staff of, resulting in consistent team achievement.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Responded to customer needs by answering questions and providing detailed information about f1 tickets.
• Prepared sales reports with informative graphs and charts to outline key data
• Connected with prospects through trade shows, cold calling and local-area networking
• Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.

• Managed administrative logistics of events planning, event booking, and event promotions.

· Managing supervisors & promoters during the festival

• Liaised with clients to determine exact event requirements.
• Responsible of Mobile application and Online system During Festival (Shop Bahrain)
• Generated ideas to enhance and expand current event offerings.
• Coordinated With all Malls in Bahrain for events.
• Generated ideas to enhance and expand current event offerings.
• Coordinated with sales and marketing teams to publicize and promote events.
• Negotiated with vendors to achieve most favorable terms.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Liaised with clients to determine exact event requirements.
• Oversaw preparation and management of event budgets to deliver at or below projected costs.
• Coordinated with sales and marketing teams to publicize and promote events.
• Produced detailed proposals for events to document timelines, suppliers and budgets.
• Negotiated with vendors to achieve most favorable terms.
• Managed administrative logistics of events planning, event booking, and event promotions.

• Addressed and resolved customer complaints and issues to improve satisfaction.
• Assessed client needs and developed plans to adequately address current and future objectives.
• Fostered customer trust by addressing concerns and needs using targeted problem-solving.
• Identified opportunities to cross or up-sell and communicated customer needs to appropriate team.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Engaged in product training,(CPP) demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Providing training courses for all companies
• Exceeded annual revenue goals by [Number]% through improving client relationships and education.
• Exceeded annual revenue goals by [Number]% through improving client relationships and education

• Prepared balance sheets, cash flow reports and income statements.
• Created and distributed reports on internal and external finances, audits, and budgets.
• Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
• Managed payroll data entry and processing for 33 employees to comply with predetermined company guidelines

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of personal and professional
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Attended meetings, took notes and tracked action items.
• Participated in team meetings and staff training sessions.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Communicated with clients regarding account services, statements, and balances.
• Resolved concerns with products or services to help with retention and drive sales.
• Generated weekly and monthly reports to highlight customer service performance and measure milestones.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded proactively and positively to rapid change.
• Trained staff on operating procedures and company services.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Responded to customer needs through competent customer service and prompt problem-solving
• Assisted call-in customers with questions and orders
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Navigated multiple computer systems and applications to find information.