Hi, I’m
Shivam Kumar Thakur
Bahrain,Bahrain
Summary
Handled complete Housekeeping operations for 3 months during absence of EHK & AHK.
• Responsible for daily operations, room readiness, public areas, and quality standards.
• Managed payroll, attendance, overtime, and staff scheduling.
• Handled procurement, ordering, and coordination with Purchase.
• Managed store operations with proper FIFO implementation and inventory control.
• Supervised manpower, duty allocation, performance monitoring, and discipline.
• Coordinated with Engineering, Front Office, and other departments.
• Handled VIP rooms and special guest requirements.
• Supported renovation, deep cleaning, and audit readiness.
• Handled end-to-end housekeeping support for renovation projects, including pre-renovation removal, inventory control, and post-renovation reinstatement in coordination with Engineering.
Overview
7
years of professional experience
3
years of post-secondary education
1
Certification
Work history
The Westin & Le Meridien Hotel City Center BahrainBahrain
Cluster Housekeeping supervisor
10.2024 - 12.2025
Job overview
- Conducted regular inspections of rooms to ensure meticulous attention to detail was maintained by the team.
- Implemented cost-effective measures in housekeeping operations without compromising on quality of service offered to guests.
- Delegated tasks effectively based on individual skills, enhancing overall performance.
- Fostered a positive working atmosphere, contributing towards increased employee morale and productivity.
- Maintained record keeping systems, aiding in smoother daily operations.
- Assisted Housekeeping Manager during peak seasons, ensuring smooth workflow under pressure.
- Resolved conflicts among team members amicably, fostering better teamwork.
- Assisted in inventory management for timely replenishment of cleaning supplies.
Sheraton Hotel Mall of the EmiratesDubai, UAE
Housekeeping Supervisor
06.2023 - 10.2024
Job overview
- Assisted housekeepers in their duties, enhancing efficiency and effectiveness of work done.
- Enhanced team productivity with effective scheduling and task assignment.
- Conducted regular inspections of rooms and public areas with keen attention to detail.
- Streamlined inventory management to minimise waste and reduce costs.
- Promoted adherence to health and safety regulations for employees' well-being.
- Trained staff, improving service quality and consistency.
Sheraton mall of the emiratesDubai, UAE
Housekeeping Associate
12.2021 - 06.2023
Job overview
- Upheld safety protocols whilst using cleaning equipment.
- Demonstrated flexibility in working hours to meet varying needs of the household.
- Managed laundry services to ensure clean linens at all times.
- Kept open communication lines with employers, ensuring clarity on task expectations.
- Performed deep cleaning tasks for improved hygiene standards.
- Handled delicate items carefully during cleaning for damage prevention.
westin kolkata rajarhatkolkata, india
Housekeeping Associate
05.2019 - 12.2021
Job overview
- Conducted inventory checks for seamless supply management.
- Assisted in meal preparation, resulting in smooth dining experiences.
- Managed laundry services to ensure clean linens at all times.
- Improved overall aesthetic of rooms through careful arrangement of furnishings and decor items.
- Coordinated with other staff members to deliver efficient service.
- Ensured guest comfort with timely room service.
Education
Gurunanak institute of hotel managementKolkata, India
BSc from Hotel Management
01.2016 - 01.2019
Skills
- Time Management
- Team Work
- Multitasking
- Leadership
- Communication skills
- Team building
- Problem-solving
- Strategic planning
- Performance metrics evaluation
- Effective delegating
- Customer relationship management systems
- Diplomatic communication
Certification
EMBARK (11/2024)
LANGUAGES
English Full Professional Proficiency
Hindi Native or Bilingual Proficiency
Maithily Native or Bilingual Proficiency
INTERESTS
Cricket, Movies
Timeline
Cluster Housekeeping supervisor
The Westin & Le Meridien Hotel City Center Bahrain
10.2024 - 12.2025
Housekeeping Supervisor
Sheraton Hotel Mall of the Emirates
06.2023 - 10.2024
Housekeeping Associate
Sheraton mall of the emirates
12.2021 - 06.2023
Housekeeping Associate
westin kolkata rajarhat
05.2019 - 12.2021
Gurunanak institute of hotel management
BSc from Hotel Management
01.2016 - 01.2019