Summary
Overview
Work history
Education
Skills
Timeline
Generic
Abidi Oumaima

Abidi Oumaima

Manama, Bahrain

Summary

I am self-motivated , reliable, responsible And hardworking person also Adaptable to All Challenging situation.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work history

Front office agent

the Grove Resort
Amwaj Islands, bahrain
2023.01 - Current
  • Greet and assist guests with check-in and check-out procedures, ensuring a seamless and welcoming experience.
  • Manage reservations, room assignments, and special requests to meet guest needs and preferences.
  • Handle guest inquiries, complaints, and feedback promptly and professionally to ensure high satisfaction levels.
  • Coordinated with housekeeping and maintenance teams to maintain room readiness and address any issues
  • Conduct night audit procedures, including balancing daily transactions, generating reports, and ensuring accuracy in financial records.
  • Assist travel agencies send tour operators with reservations, ensuring smooth coordination and communication

Supervisor

COFAT
TUNISIA, TUNIS,TUNSIA
2022.06 - 2022.12
  • Referencing the cables of cars for the brands (Volkswagen)
  • Tested the cables cars to view their functionality

Reservation officer

MOVENPICK HOTEL
Tunis, Tunsia, TUNISIA
2020.11 - 2021.03
  • Hotel Reservation clerks fulfill reservation requests by determining the rooms available to meet customer desires
  • Verify customer information and payment option, assign rooms, and respond customers with confirmation emails and letters

Education

Bachelor of computer Science - Gestion des technologies de l'information et la communication

Isetcom
Tunis,Tunsia
2020.09 - 2023.06

Skills

  • Customer Service Excellence
  • Front Office Operations
  • Reservation Agent
  • Team Collaboration and Training
  • Client Relationship Building & Negotiation Skills
  • Problem Solving and Conflict Resolution
  • Proficiency in Excel, Microsoft Office
  • MS Office (Power Point, Word, Excel, Opera)

Timeline

Front office agent

the Grove Resort
2023.01 - Current

Supervisor

COFAT
2022.06 - 2022.12

Reservation officer

MOVENPICK HOTEL
2020.11 - 2021.03

Bachelor of computer Science - Gestion des technologies de l'information et la communication

Isetcom
2020.09 - 2023.06
Abidi Oumaima