Abidi Oumaima
Manama, Bahrain
Summary
I am self-motivated , reliable, responsible And hardworking person also Adaptable to All Challenging situation.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Front office agent
the Grove Resort
Amwaj Islands, bahrain
01.2023 - Current
- Greet and assist guests with check-in and check-out procedures, ensuring a seamless and welcoming experience.
- Manage reservations, room assignments, and special requests to meet guest needs and preferences.
- Handle guest inquiries, complaints, and feedback promptly and professionally to ensure high satisfaction levels.
- Coordinated with housekeeping and maintenance teams to maintain room readiness and address any issues
- Conduct night audit procedures, including balancing daily transactions, generating reports, and ensuring accuracy in financial records.
- Assist travel agencies send tour operators with reservations, ensuring smooth coordination and communication
Supervisor
COFAT
TUNISIA, TUNIS,TUNSIA
06.2022 - 12.2022
- Referencing the cables of cars for the brands (Volkswagen)
- Tested the cables cars to view their functionality
Reservation officer
MOVENPICK HOTEL
Tunis, Tunsia, TUNISIA
11.2020 - 03.2021
- Hotel Reservation clerks fulfill reservation requests by determining the rooms available to meet customer desires
- Verify customer information and payment option, assign rooms, and respond customers with confirmation emails and letters
Education
Bachelor of computer Science - Gestion des technologies de l'information et la communication
Isetcom
Tunis,Tunsia 09.2020 - 06.2023
Skills
- Customer Service Excellence
- Front Office Operations
- Reservation Agent
- Team Collaboration and Training
- Client Relationship Building & Negotiation Skills
- Problem Solving and Conflict Resolution
- Proficiency in Excel, Microsoft Office
- MS Office (Power Point, Word, Excel, Opera)
Timeline
Front office agent
the Grove Resort
01.2023 - Current
Supervisor
COFAT
06.2022 - 12.2022
Reservation officer
MOVENPICK HOTEL
11.2020 - 03.2021
Bachelor of computer Science - Gestion des technologies de l'information et la communication
Isetcom
09.2020 - 06.2023
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