Adel Zakzouk
Sales Manager
Summary
Would like to join a respectable organization where I can invest my knowledge, experience and interpersonal skills to achieve my goals and develop myself and add value to my team and the whole organization. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Manager of Business Development and Sales
Golden Horizon medical EST.
01.2017 - Current
- Conducted market research to discover new leads, opportunities and messaging.
- Collaborated with sales and other internal teams to meet shared goals.
- Liaised with external stakeholders to form strategic partnerships with prospective clients.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Built diverse sales pipeline to exceed quota targets.
- Achieved sales goals targets by cultivating and securing new customer relationships.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Developed useful pricing models to maximize profit margins and generate leads.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Assessed customer needs and developed customized solutions to drive sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed accounts to retain existing relationships and grow share of business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Manager
WAEL Pharmacy W.L.L
09.2009 - 12.2016
- Responsible for sales management of surgical and medical disposable department at Wael pharmacy for trading and distribution in Bahrain
- Manage sales activities of a team of 5 product specialists and more than 35 international companies business in Bahrain (Fresenius, BD, Abbott vascular, B.Braun, Hospira,Flexicare ,Kimal ,Medplus, Medisafe, Medel, Kimberly Clark, ST.Jude, Medel, Fisher&Paykel, Merit, Coloplast urology, Convatec, Synergy, Olayan Kimberly Clark, Sigvaris, Ansell, Argon, Deroyal, Ambu)
- Prepare annul budgets, forecasts, and periodic reports
- Provide guidance to team on specific targeting of key accounts and proper account management strategies
- Prepare and review pricing to participate in regional medical tenders.
- Train, develop, and mentor team members.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Evaluated performance against goals and implemented appropriate development plans.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Achieved established KPI for company and individual performance through teamwork and focus on customers.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased sales volume and expanded product line to new customers.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Field force supervisor
Wael Pharmacy
01.2013 - 01.2014
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
Senior acting as Supervisor
Wael Pharmacy
01.2011 - 12.2011
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Evaluated employee performance and coached and trained to improve weak areas.
- Evaluated customer needs and feedback to drive product improvements.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Medical Representative
Wael Pharmacy
09.2009 - 01.2011
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
- Analyzed customer feedback to identify areas for improvement.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Demonstrated products and specific features at customer locations and special events.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Contacted customers and prospects to generate new business to achieve company growth goals.
Medical Representative
HIKMA pharmaceutical company (Egypt)
01.2009 - 09.2009
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Recognized trends within territory and industry to create proactive plans.
Medical representative
SEDICO pharmaceutical company (Egypt)
06.2005 - 12.2008
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Recognized trends within territory and industry to create proactive plans.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Scheduled, updated and maintained product preparations and customer promotions.
Education
MBA - Strategy Management
Strathclyde University
Manama Bahrain 04.2018 -
Bachelor of Science -
Zagazig University
01.2003 - 04.2004
Skills
National Account Management
undefinedMilitary Service
Completed
Personal Information
- Date of Birth: 03/06/84
- Driving License: Valid (Egyptian and Bahraini)
- Marital Status: Married
Training
- MED-EL's Hearing Implant Academy, 2014
- St.jude medical -Structural Heart Training - Brussels, 2014
- BBraun Workshop Space Plus-Germany, 2013
- Kimal Advanced training (Procedure packs )-Bahrain, 2013
- Ansell Surgical and examination gloves training -Bahrain, 2013
- Kimal drape and CPT packs -Bahrain, 2013
- Deroyal Orthopedic and acute care training -Bahrain, 2013
- Hospira Precedex (Dexamedatomidiene ) sedative agent -Dubai, 2013
- B-Braun Critical care training -Germany, 2013
- Kimberly Clark advance training -Lebanon, 2013
- ENAYAH advance training on surgical products, Dead Sea-Jordan and CPT pack, 2013
- Convatec wound care management training - Bahrain, 2012
- Hospira Advanced product training, Gemstar and Plum A infusion pump -Turkey, 2012
- B-Braun Hospital care training -Germany, 2011
- Kimberly Clark training -Bahrain, 2011
- Hospira product training -Dubai, 2011
- ENAYAH product training -Morocco, training on surgical products Application and solution, 2010
- Modern management premium, 2009
- HIKMA training Egypt, 2009
- Advanced selling skills, 2008
- Social style and sales strategy, 2008
- Communication skills (Merl), 2007
- Advanced selling skills (Merl), 2007
- Basic selling skills (Merl), 2006
- SEDICO advancing selling skills training, 2006
- SEDICO basic selling skills training, 2006
Football, Reading books and swimming.
i was professional football player in Ismaili football team in Egypt.
i read many books such as rich&poor Dad,7 Habits of highley effective people,how to win friends and influence people,Atomic habits.
Timeline
MBA - Strategy Management
Strathclyde University
04.2018 -
Manager of Business Development and Sales
Golden Horizon medical EST.
01.2017 - Current
Field force supervisor
Wael Pharmacy
01.2013 - 01.2014
Senior acting as Supervisor
Wael Pharmacy
01.2011 - 12.2011
Sales Manager
WAEL Pharmacy W.L.L
09.2009 - 12.2016
Medical Representative
Wael Pharmacy
09.2009 - 01.2011
Medical Representative
HIKMA pharmaceutical company (Egypt)
01.2009 - 09.2009
Medical representative
SEDICO pharmaceutical company (Egypt)
06.2005 - 12.2008
Bachelor of Science -
Zagazig University
01.2003 - 04.2004
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