Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
Adnane Benzahra

Adnane Benzahra

Summary

Personal Profile I am a highly motivated person who challenges those around them to achieve the best they can. I am a highly supportive individual with substantial experience of supervising and supporting the conduct of staff and colleagues. I am used to responding to deadlines, emergencies and developing concrete solutions and support to individuals and colleagues. I have a substantial experience delivering fantastic customer service to members of the public, often under extreme pressure and to deadlines. I am a very confident individual who take a proactive approach in identifying the needs of customers and exceeding their expectations. I am used to working to high quality standards and working as part of a team to meet targets. I have substantial experience of customer service and customer facing roles which, with my military career, have developed my organisational and prioritisation skills as well as my ability to work under pressure, legal and policy frameworks and also the importance of deadlines. At same time, my clear communication skills and capacity to support, motivate and encourage others has developed my interest in pursuing supervisory or management positions.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work history

Community Liaison Officer

British Embassy Bahrain
08.2021 - Current
  • Information gathering for UK-based officers and their spouses/partners and families, and Country Based Staff on flexible deployment (including for those not yet at Post)
  • To include information primarily on Medical facilities at Post working with HR directorate on Healix cashless billing processes; spouse/partner employment at Post; children's education (through completion of separate HR School and Nursery Information Sheets of authorised schools at Post); feedback on adult education; career and training opportunities; single officer and foreign born spouse/partner issues; recreational facilities; social matters; completion of DSFA Spouse and Partner Annual Employment Report (deadline every September) and completion of the COLA report every 6 months
  • Information management of Post Welcome and Departure Pack, CLO homepage on Post's SharePoint site, monthly newsletters
  • Update and review of Post Report and Fact Sheet working with Corporate Services
  • Manage and maintain the CLO resources domestic equipment float for the use of newly arrived officers/families
  • Welcoming all staff on posting/temporary duty/flexible deployment and accompanying families to ensure as smooth an integration as possible into the life of the Post community
  • Arrange a small basic groceries float to be delivered to the officer's serviced department or accommodation pre arrival
  • Following up to check that the settling in process is working
  • Being a source of referral and support where questions, problems and difficulties arise (eg in times of sickness, stress and crisis) and interface when necessary with the FCO Welfare Officers and other resources in London
  • Arrange and conduct an orientation for the newly arrived officer and family to introduce the main facilities including schools, supermarkets, banks, doctors, hospitals etc
  • Introduce spouse/partner/dependents to other DSFA members
  • Welcoming all staff on posting/temporary duty/flexible deployment and accompanying families to ensure as smooth an integration as possible into the life of the Post community
  • Arrange a small basic groceries float to be delivered to the officer's serviced department or accommodation pre arrival
  • Following up to check that the settling in process is working
  • Being a source of referral and support where questions, problems and difficulties arise (eg in times of sickness, stress and crisis) and interface when necessary with the FCO Welfare Officers and other resources in London
  • Arrange and conduct an orientation for the newly arrived officer and family to introduce the main facilities including schools, supermarkets, banks, doctors, hospitals etc
  • Introduce spouse/partner/dependents to other DSFA members.

EMPLOYE

Domino's Pizza
Swanley
09.2018 - Current
  • Manging and covering all deliveries in Swanley and surrounding towns
  • Providing excellent customer service;
  • Managing the cash transactions and settling up each day
  • Assisting the store team with collecting goods from other Domino stores
  • Responding to customer requests; recording information; cash handling and taking payments


Warehouse operative

Co-operative Group
Oliver
08.2018 - 09.2018
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Completed work following safety rules for best working practices.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Moved stock around by hand, using forklift truck or lifting gear.
  • Assisted with loading and unloading of vehicles manually and using machines.
  • Inspected received merchandise for any damages or discrepancies.
  • Loaded packaged goods on to trucks for shipping.

Driver and Messenger

British Embassy
Rabat
09.2016 - 03.2018
  • Driving Diplomats, Ministers, Ambassadors and all visitors from the UK to meetings in and around Morocco
  • Facilitate all airport pickups, be familiar with all routes in Morocco
  • Delivering classified documents securely to other embassies or official Ministries in Morocco
  • Processing all correspondence and assisting with processing various permits including airport passes and tarmac access for official deliveries
  • Responsible for regular vehicle checks and servicing of several cars
  • Responsible for ensuring the insurance renewals were completed and managed the finances in relation to an official credit card issued for all expenditure
  • Ensured compliant operations, verifying regulatory delivery documents were correctly completed and signed.
  • Guaranteed optimal running of vehicle, conducting checks to verify fluids were within recommended levels.
  • Maintained company image by keeping vehicle exterior and interior clean and orderly.
  • Maintained legal digital tachograph to record driving activity.
  • Worked efficiently with focus to improve average delivery times.
  • Palletised orders for safe transportation.

Consular and visa processing

British Embassy in Rabat, Morocco
09.2016 - 01.2018
  • Worked flexibly to meet varied shift patterns and cover staff absences.
  • Supported stock checks with quick, orderly counting and recording.
  • Processing all correspondence and assisting with processing various document for visa
  • Responsible for regular Document and passport verification checks, ensuring the credibility of the documents provided
  • Visa printing : Checking printed vignettes , sticking and embossing vignettes, despatching completed applications to the Visa Application Centre
  • Filing and clerical support
  • Upkeep of internal registers

Warehouse operative

British Embassy
09.2016 - 10.2017
  • In the distribution centre responsible for driving a low level order picker around the warehouse and moving goods from the warehouse onto trucks;, in Rabat, Morocco - Consular and visa processing from, Processing all correspondence and assisting with processing various document for visa
  • Responsible for regular Document and passport verification checks, ensuring the credibility of the documents provided
  • Visa printing : Checking printed vignettes , sticking and embossing vignettes, despatching completed applications to the Visa Application Centre
  • Filing and clerical support
  • Upkeep of internal registers

Deputy President of Sports Association

Agial Association
Kenitra
06.2012 - 02.2018
  • Involved in the set-up and worked for an association in Morocco to train children in Karate, Football and basketball
  • Responsible for the website, for uniform design, training programmes, planning sports activities and days out , planned the logistics for events and tournaments between other sports associations
  • Responsible for the finances of the sale of uniforms and joining fees and subscriptions for each child
  • Established positive team culture by building inclusive and supportive environment.
  • Planned cohesive training schedules to drive team performance.
  • Developed strategy ahead of key matches and competitions.
  • Protected club equipment through appropriate storage and maintenance.
  • Built player strength and technique through strategic direction and mentoring.
  • Utilised session planners for tracking and scheduling player sessions.
  • Collaborated with coaches to develop training curricula for different age groups.

Commercial Manager

TOUT PORTE S.A
02.2012 - 06.2012
  • R.L
  • (wood specialist and kitchen fittings) in Tetouan, Designing kitchens and providing quotes for customers
  • Represent the company in finding new smaller retail shops in the area to purchase the warehouse goods

Hotel and Restaurant Duty Manager

Omaya Hotel
Martil, Tetouan , Morocco
12.2009 - 01.2012
  • Led team of [Number]+ to deliver top-quality service and achieve company targets.
  • Handled guest complaints to protect brand reputation.
  • Liaised with auditors and prepared facilities to support successful audits.
  • Initiated and implemented plans to improve customer relations, quality standards and service efficiency.
  • Completed weekly front office rota to guarantee optimal cover for operations.
  • Stored cash floats and delivered secure banking procedures.
  • Actioned and resolved guest feedback to boost service quality.
  • Oversaw emergency procedures and administered first aid.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
  • Used customer satisfaction survey findings to address improvement areas.
  • Handled customer complaints calmly and professionally to maintain hotel reputation.

Education

GCSEs -

Baccalaureate, Kenitra, Morocco

Diploma of Higher Education - Hotel Management

Specialist Institute for Tourism Tamuda Bay

NVQ Level 2 - sociology

Ibn Tofaïl University, Kenitra, Morocco
09.2013 - 07.2016

Skills

  • Presentation skills
  • Excellent communication skills - active listening, identifying needs and exceeding expectations
  • Excellent customer skills
  • Patient, understanding and willing to go the ‘extra mile' for customers and colleagues
  • Comfortable in sales/target driven environments
  • Excellent organisational and time management skills
  • Awareness of the importance of following health and safety procedures
  • Adaptable, flexible
  • Working and high pressure environment
  • Working in high level security
  • Ability to think logically/laterally and be able to display sound judgement and common sense
  • Strong organizational skills and keen attention to detail
  • IT competency (
  • Word, Outlook, Excel, databases)
  • Finance Experience
  • People management

Interests

Hobbies/Interests , Playing sports including Football, Basketball and Karate (19 years black belt - represented Kenitra in National competitions in Morocco winning numerous medals Cooking and Travelling I am very interested in visiting (art) galleries and museums and enjoy travelling. I am also looking for opportunities to volunteer.

Languages

Arabic
Native
English
Fluent
French
Fluent

Timeline

Community Liaison Officer - British Embassy Bahrain
08.2021 - Current
EMPLOYE - Domino's Pizza
09.2018 - Current
Warehouse operative - Co-operative Group
08.2018 - 09.2018
Consular and visa processing - British Embassy in Rabat, Morocco
09.2016 - 01.2018
Driver and Messenger - British Embassy
09.2016 - 03.2018
Warehouse operative - British Embassy
09.2016 - 10.2017
Ibn Tofaïl University - NVQ Level 2, sociology
09.2013 - 07.2016
Deputy President of Sports Association - Agial Association
06.2012 - 02.2018
Commercial Manager - TOUT PORTE S.A
02.2012 - 06.2012
Hotel and Restaurant Duty Manager - Omaya Hotel
12.2009 - 01.2012
Baccalaureate - GCSEs,
Specialist Institute for Tourism Tamuda Bay - Diploma of Higher Education, Hotel Management
Adnane Benzahra