Afnan mal

• Sources for Indirect items (Services, consumables Spareparts, Canteen items).
• Send Request for Quotation to the suppliers.
• Create Purchase orders.
• Follow up on open orders with supplier and requestors to confirm and expedite the delivery.
• Follow up on the suppliers payments.
• Support on the renewal of the indirect service contracts

-Following up with contractors and legal department.

-Create the summary sheet after the contract is finalized.

-Send the contracts for management alignment and signature.

• Follow up with all the procurement team to close the open advances.

• Enhanced project transparency and accountability with rigorous evaluation and record-keeping.
• Maximised communication and transparency between clients, internal departments and stakeholders.
• Collaborated with project teams in gathering user requirements and developing project plans.
• Maintained project schedules by managing deadlines and adjusting workflows to suit.
• Communicated project progress and challenges to stakeholders for decision-making purposes.
• Controlled resources by department or project and tracked use in [Software].
• Drafted procedural statements and guidelines for company-wide use.
• Established clear budgets and cost controls strategies to meet objectives.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Championed adherence to operational best practices and company policies.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Reconciled sales on daily basis with 100% accuracy.
• Creat Database to customer and update it every week.
• Data entry into the Amant Jeddah system .
• Submit monthly financial reports for the institution .

• Data entry into Al-Salma and Amant Jeddah system .

• Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
• Responded promptly to customer questions to improve customer loyalty and satisfaction.
• Handled customer complaints, providing appropriate solutions and recommending alternatives.
• Listened actively to offer accurate information and best solution to their needs.
• Offered current, accurate advice on optional solutions for concerns.
• Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
• Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.