Agnelo Beltrao Rebelo
CRAWLEY,UK
Summary
Dedicated professional with extensive expertise and years of experience in restaurant management assistance and parking enforcement. Demonstrates proficiency in supervising work, maintaining service standards, and ensuring quality maintenance. Skilled in food and wine knowledge, health and safety regulations, and enforcement technology. Adept at operating surveillance equipment and understanding public safety. Known for interpersonal acumen, patience, and tact, with a strong focus on client relationship management and issue resolution. Career goal: to leverage skills in customer service and assertiveness to enhance operational efficiency and client satisfaction.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work history
Civil Enforcement Officer
Unity Recruitment Agency
Islington
04.2025 - Current
- Coordinated closely with police officers to address incidents of antisocial behaviour swiftly.
- Conducted routine investigations to uphold local bylaws and regulations.
- Fostered good relationships within the community through professional conduct and courteous interactions.
- Handled cash transactions securely when collecting fines from individuals found flouting regulations.
Bar Tender
Crowne Plaza
Gatwick
08.2024 - 01.2025
- Prepared and served a wide range of alcoholic and non-alcoholic beverages in accordance with standard recipes and company guidelines.
- Exceptional Guest service, ensuring a welcoming and engaging atmosphere.
- Maintaining cleanliness and presentation at the Bar and Lounge area.
- Monitoring guest consumption and ensuring responsible alcohol service.
- Managing cash and POS transactions accurately
- Restocking and replenishing bar inventory and supplies.
- Collaborating with other team members to ensure smooth operation and guest satisfaction.
Civil enforcement officer
Unity Recruitment Agency
Wandsworth
12.2023 - 06.2024
- Improved community safety by conducting regular patrols and enforcing parking regulations.
- Dealt with complex cases involving disputed penalty charges for fair resolution.
- Responded promptly to complaints about unauthorised parked vehicles for immediate resolution.
Civil Enforcement Officer
Saba Civil Enforcement
Richmond, United Kingdom
03.2020 - 11.2023
- Increased compliance rates by providing clear explanations about contraventions to vehicle owners.
- Managed confrontational situations effectively and politely, maintaining professionalism at all times.
- Issued penalty charge notices, resulting in better adherence to parking rules.
- Utilised handheld computer devices to process penalties efficiently, enhancing productivity levels.
- Prepared detailed reports on daily enforcement activities for record-keeping purposes.
- Enforced traffic and parking restrictions to keep roads congestion-free during high-volume city events.
- Identified illegally parked vehicles and contacted towing service for smooth and efficient removal.
- Checked 80+ vehicles daily for expired tickets, issuing Penalty Charge Notices (PCNs) in cases of violation.
- Used two-way radio to liaise with supervisors and find positive outcomes to complex issues.
- Authorised clamping and removal of vehicles and operated camera to record vehicles breaking parking regulations.
- Patrolled community areas carefully, overseeing proper enforcement of rules and regulations.
- Patrolled streets and car parks to verify all vehicle compliance with Traffic Management Act 2004.
- Monitored and maintained parking meters and car park equipment to keep in proper operating condition.
- Maintained optimal street coverage by planning and managing patrolling schedules.
- Issued parking fines, logging required information accurately and swiftly.
- Deescalated situations and behaviours before they got out of hand, remained calm under pressure to professionally handle evolving emergency scenarios.
- Maintained safe, secure environments through careful risk assessments.
- Identified and responded to hazards in designated outside areas.
Head Waiter
Renaissance Bath Road
Heathrow, United Kingdom
10.2019 - 02.2020
- Conducted inventory checks for smooth operation of the restaurant.
- Maintained clean and organised restaurant environment for optimal dining experience.
- Coordinated linen, silverware, glassware requirements maintaining aesthetic appeal of the restaurant.
- Resolved customer complaints promptly, fostering positive dining environment.
- Oversaw wine selection and pairing suggestions to enhance meal enjoyment.
- Ensured accurate orders by effectively communicating with kitchen staff.
Head Waiter
Premier Inn Terminal 4
Heathrow, United Kingdom
05.2017 - 11.2017
- Advised customers on wine and beverage pairings with selected food items.
- Advised on food and drink choices based on customer preferences.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Greeted customers, presented menus and shared information about available special items.
Head Waiter
Radisson Blu Hearthrow
Heathrow, United Kingdom
03.2016 - 02.2017
- Increased customer satisfaction by delivering prompt, courteous service.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
- Provided discreet, unobtrusive service during private functions ensuring client privacy.
- Streamlined table turnover processes, enhancing operational efficiency.
- Reduced wait times with efficient seating arrangements.
- Conducted inventory checks for smooth operation of the restaurant.
Head Waiter
Sheraton Heathrow
Heathrow, United Kingdom
03.2015 - 03.2016
- Ensured accurate orders by effectively communicating with kitchen staff.
- Increased customer satisfaction by delivering prompt, courteous service.
- Conducted inventory checks for smooth operation of the restaurant.
Restaurant supervisor
Golden Gate family Bar & Restaurant
Goa, India
07.2009 - 12.2014
- Managed financial transactions accurately, safeguarding against loss or discrepancies in income.
- Collaborated closely with kitchen staff to ensure consistent food quality and presentation for heightened guest satisfaction.
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Ensured compliance with health and safety regulations to maintain a safe environment for both staff and customers.
- Trained new staff members, leading to improved service standards.
- Fostered team cohesion through regular communication and feedback sessions.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Promoted positive dining experience with exceptional customer service skills.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Established effective communication channels between front and back of house teams for smoother operation.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Handled difficult customer situations calmly, retaining their loyalty and repeat business.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Organised special events and private functions, showcasing the establishment's versatility and adaptability.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
Head Waiter
Madinat Jumeirah Dubai
Dubai, United Arab Emirates
01.2004 - 02.2008
- Lead and mentored the waitstaff, conducted regular training sessions to maintain high service standards.
- Managed the workflow and sequence of service during operating hours, ensuring the dining area is setup according to meal setting and opening hours.
- Monitored the functioning of cash to ensure compliance with Jumeirah procedures.
- handled billing tasks ensuring that the transactions are handled and processed correctly.
Education
Diploma - Catering & Hospitality
Institute of Hotel Management
Goa, India 08.2004 - 08.2005
H.S.S.C / +2 - Catering & Hospitality
St Alex College
Goa, India 06.2002 - 03.2003
S.S.C -
St Rita's High School
Goa, India 03.1999 - 03.2000
Skills
- Supervising work
- Quality maintenance
- Food and wine knowledge
- Microsoft Office
- Service standard maintenance
- Restaurant management assistance
- Health and safety regulations familiarity
- Proficient with enforcement technology
- Parking enforcement expertise
- Knowledge of legal procedures
- Parking regulations knowledge
- Surveillance equipment operation
- Interpersonal acumen
- Patience and tact
- Public safety understanding
- Customer Service
- Assertiveness
- Issue resolution
- Penalty charge notices
- Client Relationship Management
Languages
English
Fluent
Portuguese
Beginner
Hindi
Fluent
Konkani
Fluent
Personal Information
Title: Mr
Accomplishments
- Received appreciation from guests on Trip Advisor
- Acknowledged by the hotel management with an appreciation letters due to recommendation from guests.
Timeline
Civil Enforcement Officer
Unity Recruitment Agency
04.2025 - Current
Bar Tender
Crowne Plaza
08.2024 - 01.2025
Civil enforcement officer
Unity Recruitment Agency
12.2023 - 06.2024
Civil Enforcement Officer
Saba Civil Enforcement
03.2020 - 11.2023
Head Waiter
Renaissance Bath Road
10.2019 - 02.2020
Head Waiter
Premier Inn Terminal 4
05.2017 - 11.2017
Head Waiter
Radisson Blu Hearthrow
03.2016 - 02.2017
Head Waiter
Sheraton Heathrow
03.2015 - 03.2016
Restaurant supervisor
Golden Gate family Bar & Restaurant
07.2009 - 12.2014
Diploma - Catering & Hospitality
Institute of Hotel Management
08.2004 - 08.2005
Head Waiter
Madinat Jumeirah Dubai
01.2004 - 02.2008
H.S.S.C / +2 - Catering & Hospitality
St Alex College
06.2002 - 03.2003
S.S.C -
St Rita's High School
03.1999 - 03.2000
Similar Profiles
Lalita RaniLalita Rani
Nurse at Sanctuary Recruitment agency and Collar group and SNS Nursing AGENCYNurse at Sanctuary Recruitment agency and Collar group and SNS Nursing AGENCY
Desmond PoniDesmond Poni
Account/Resource Manager at Recruitment AgencyAccount/Resource Manager at Recruitment Agency
Ethan SmithEthan Smith
Integration Aide at Free Agency RecruitmentIntegration Aide at Free Agency Recruitment
Reeba JoshyReeba Joshy
Cabin Crew (Air Hostess) at Wizz Air UKCabin Crew (Air Hostess) at Wizz Air UK
ANGITHA KRISHNAANGITHA KRISHNA
Access Facilitator at Sussex Partnership NHS Foundation TrustAccess Facilitator at Sussex Partnership NHS Foundation Trust