Ahmad Hassan
Bahrain
Summary
Experienced professional with a strong background in customer relations, relationship management, and product development. Demonstrates expertise in retail operations, fostering positive client interactions and driving business growth. Adept at developing innovative solutions to enhance customer satisfaction and streamline processes. Committed to leveraging skills to contribute to organisational success and long-term objectives.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Brand Representative
Carrefour Pakistan
Lahore, Pakistan
04.2024 - 02.2026
- Enhanced brand awareness by participating in promotional events and marketing campaigns.
- Achieved higher sales volumes with effective pitching techniques.
- Built strong rapport with clients, encouraging repeat business and referrals.
- Identified potential business opportunities during consumer interactions, driving growth prospects for the company.
Customer Service Specialist
IBEX Global Solution
Lahore
11.2022 - 03.2024
- Awarded as the best Customer Service Specialist in 2024 & 2025
- Served as Team Lead from August 2025 - February 2026
Brand Marketing Manager
TCL
Lahore, Pakistan
06.2020 - 08.2022
- Orchestrated successful advertising campaigns for improved market share.
- Fostered productive relationships with media outlets, securing beneficial partnerships and collaborations for the brand's growth.
- Enhanced company reputation with innovative branding strategies.
- Worked closely with PR team, managing crisis situations effectively for positive brand impact.
Education
Bachelor - Information Technology
University of Lahore
Lahore, Pakistan 09.2018 - 03.2022
Skills
- Customer relations
- Relationship Management
- Product development
- Retail experience
Certification
- Microsoft
- Cisco Certified Network Associate
- Cisco Certified Network Professional
Timeline
Brand Representative
Carrefour Pakistan
04.2024 - 02.2026
Customer Service Specialist
IBEX Global Solution
11.2022 - 03.2024
Brand Marketing Manager
TCL
06.2020 - 08.2022
Bachelor - Information Technology
University of Lahore
09.2018 - 03.2022