Ahmed Mahmood Hasan
IT Support
Zinj ,
Summary
Driven technician with a proven track record at Extra Electronics, excelling in equipment maintenance and customer service. Mastered complex troubleshooting, significantly enhancing system reliability and customer satisfaction. Demonstrated exceptional multitasking and organizational skills, alongside a commitment to safety and quality standards. Achieved notable improvements in team training and operational efficiency. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 2 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
2
2
years of professional experience
Work History
TECHNICIAN(ELECTRONIC APPARATUS MAINTENANCE)
Extra Electronics
10.2022 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Applied critical thinking and research to address complex issues.
- Maintained compliance with regulatory standards and safety requirements.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained quality assurance and customer satisfaction objectives.
- Tested components and systems to evaluate performance and identify concerns.
- Organized work to meet demanding production goals.
Education
Bachelor of Science - Information Technology
University of Bahrain
Sakhir 04.2001 -
Skills
Quality Control
Troubleshooting
Works Well Under Pressure
Written/Verbal Communication
Multitasking and Organization
Maintenance and repairs
Issue Resolution
Attention to Detail
Basic programming skills (HTML, Java, Python, SQL, Database)
Languages
Arabic
Native language
English
Advanced
C1
Timeline
TECHNICIAN(ELECTRONIC APPARATUS MAINTENANCE)
Extra Electronics
10.2022 - Current
Bachelor of Science - Information Technology
University of Bahrain
04.2001 -
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