Ahmed S. Bayyari
Arad
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
23
23
years of professional experience
4022
4022
years of post-secondary education
Work history
Senior Operations Officer
The Saudi National Bank Bahrain Branch
Manama
2017.05 - 2026.02
- Handling the Money Market Desk processing of all Money Market and FX transactions, Interest rate swap and Tayseer & Murabaha product.
- Handling Loans portfolios mainly monthly reports in addition to Cost of Fund and Repo & Securities.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Centralize and optimize cash positions on a daily basis. Confirm all market transactions daily Maintain.
- Manage the cash transactions undertaken, from receipt of instructions through final payment.
- Control, confirm and validate the market transactions undertaken by the Front Office liaise with banks.
- Identify improvements and potential evolutions of the process and establish specifications relationship with internal & external parties and improve team building and create a performance driven culture.
- In addition, ensure complete and full compliance with approved bank operating policies and procedures as well as strictly adhere to confidentiality.
- Developed operational strategies to boost efficiency.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
- Conducted regular audits of treasury operations, ensuring compliance with regulatory mandates.
- Demonstrated competency in various aspects of treasury operations including cash management and liquidity planning.
- Managed daily administrative tasks efficiently, contributing to smooth operations.
- Ensured smooth operations through regular system updates and maintenance tasks.
- Streamlined communication between departments for smoother operations flow.
- Tested and maintained system operations to standardize workflow.
Assistance corporate banking
National Commercial Bank
Riyadh & Eastern , Saudi Arabia
2007.10 - 2017.05
- Providing quality, accurate and timely execution of all client and administrative items and reporting of all risk events and complaints.
- Support business through analysis and provide modeling, cash flow projections& reporting.
- Acting as liaison between relationship managers and specialist product areas, e.g. Investment Management, Credit, Fiduciary, etc. to ensure the smooth operation of all services
- Applied critical thinking to analyses problems, evaluate solutions and select best decisions.
- Oversaw daily operations to achieve high productivity levels.
- Increased customer satisfaction by resolving issues.
Customer Service
SAMBA Financial Group
Riyadh, Saudi Arabia
2003.07 - 2007.09
- Enhanced communication channels through regular updates on company policies and promotions.
- Enhanced customer service delivery by providing training to new staff members.
- Ensured smooth day-to-day operations in a fast-paced customer service environment.
- Motivated team members to exceed personal performance goals for enhanced productivity.
- Received and resolved customer complaints escalated by staff.
- Managed daily sales operations to achieve business objectives.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Assisted customers with varying questions using product knowledge and service expertise.
- Monitored and reported on sales performance, identifying areas for improvement and growth.
- Answered telephone calls per day with professionalism.
Education
CFA Candidate - level 1
CFA Institute
BBA - Business Administration
American University of London
Riyadh, KSASkills
- Data analysis tools
- Budget control and finance
- KPI tracking
- Leadership development
- Financial analysis
- Financial reporting
- Compliance oversight
- Profit and loss understanding
- Vendor relationships management
- Operational strategy
- Customer relationship management
- Leadership excellence
- Customer Service
- Business administration
Languages
English
Fluent
Arabic
Fluent
Timeline
Senior Operations Officer
The Saudi National Bank Bahrain Branch
2017.05 - 2026.02
Assistance corporate banking
National Commercial Bank
2007.10 - 2017.05
Customer Service
SAMBA Financial Group
2003.07 - 2007.09
CFA Candidate - level 1
CFA Institute
BBA - Business Administration
American University of London