Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ahmed Khaled Alqassimi

Summary

Dynamic Service Management Specialist with a proven track record at BNET, excelling in problem management and customer satisfaction. Adept at resolving billing disputes and enhancing service strategies, I leverage strong communication and attention to detail to foster client relationships and drive operational excellence. Committed to delivering impactful results in customer account management.

Overview

8
8
years of professional experience

Work History

Service Management Specialist - Commercial

BNET
05.2023 - Current
  • Managed billing disputes for customer accounts.
  • Managed a portfolio of key customer accounts, serving as their main point of contact and ensuring their needs were met.
  • Monitored account activity, tracked key metrics, and provided regular reports to clients.
  • Addressed and resolved customer account inquiries and issues.
  • Served as the primary point of contact for assigned customer accounts.
  • Handled day-to-day management of customer accounts.
  • Creating report on a daily and weekly basis

Operation Associate

Rain Management W.L.L
12.2021 - 09.2022
  • Reviewing KYC information’s of applicants signing up for an account at Rain.
  • Reviewing Enhanced Due Diligence submissions.
  • Responding to customer inquiries & contacting for missing documents.
  • Screening individuals and institutional clients. Escalating suspicious activity to the AML, fraud & Compliance Department.
  • Creating new policies and procedures and enhancing existing ones when needed.

Voluntarily - Team Manager

Arab Open University
06.2017 - 01.2021
  • Scheduled field reservations for practice and game times with facilities and facility managers.
  • Documented scores and stats of games and distributed results to appropriate people.
  • Coordinated player logistics during games, scrimmages and practices.
  • Distributed schedules containing game and practice dates and locations to league officials and press.
  • Coordinated dates for games and practices with other teams, scrimmages and exhibition games.

Education

BBA - Business Administration

Arab Open University
06-2021

High School Diploma -

AMA International School
07-2016

Secondary School - UK National Curriculum -

Al Noor International School
07-2014

Skills

  • Problem management
  • Service level management
  • Customer satisfaction measurement
  • Incident management
  • Service reporting
  • Service strategy development
  • Customer service
  • Attention to detail
  • Multitasking and organization
  • Excellent communication
  • Microsoft Office Suite (Excel, Word & PowerPoint)
  • Customer relationship management
  • Conflict resolution
  • Documentation and reporting
  • Complaint resolution

Timeline

Service Management Specialist - Commercial

BNET
05.2023 - Current

Operation Associate

Rain Management W.L.L
12.2021 - 09.2022

Voluntarily - Team Manager

Arab Open University
06.2017 - 01.2021

BBA - Business Administration

Arab Open University

High School Diploma -

AMA International School

Secondary School - UK National Curriculum -

Al Noor International School

Similar Profiles

CREATE PROFILE
Ahmed Khaled Alqassimi