Aji Thomas
Al Hajiyat
Summary
I am Aji Thomas, born on November 12, 1976 in Kerala, India. With over 20 years of experience in sales and customer service, I have a proven track record in leading teams, exceeding targets, and building strong customer relationships. Skilled in handling complaints, inquiries, and concerns, I ensure professional and efficient solutions. My expertise in sales order accuracy, market strategies, and team leadership allows me to consistently drive results and improve customer satisfaction. I’m eager to bring my experience and skills to a new opportunity where I can continue to contribute and grow. Ethical Sales Supervisor with extensive sales experience, positive interaction skills and knowledge of marketing techniques. Creates dynamic sales team for optimum performance. Skilled in interacting with employees and customers.
Overview
26
26
years of professional experience
Work History
Sales Supervisor
Zain Bahrain
04.2013 - 10.2024
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Negotiated more favorable rates and delivery times with vendors.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
- Effectively coached team members to reach weekly and monthly sales goals.
Sales Supervisor
Al Shatra Contracting And Trading
02.2008 - 11.2012
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
Sales Executive
Al-Geaidy Trading Est.
09.1998 - 10.2006
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Education
Diploma - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Universal College
01.1997
Bachelor of Accountancy - Commerce
Trinity College
09.1996
Skills
- Sales strategy development
- Management Support
- Sales team assistance
- Sales Training
- Goals and performance
- Sales Reporting
- Inventory Control
- Reviewing employees
- Channel management
- Inventory oversight
- Sales expertise
Languages
Malayalam
Native language
Arabic
Proficient
C2
Hindi
Proficient
C2
English
Bilingual or Proficient (C2)
Additional Information
An accomplished professional with 11 years of experience in the telecommunications industry, specifically with Zain Bahrain. Demonstrated track record of successfully implementing strategies and achieving goals. Passionate about delivering exceptional results and driving continuous improvement.
Timeline
Sales Supervisor
Zain Bahrain
04.2013 - 10.2024
Sales Supervisor
Al Shatra Contracting And Trading
02.2008 - 11.2012
Sales Executive
Al-Geaidy Trading Est.
09.1998 - 10.2006
Bachelor of Accountancy - Commerce
Trinity College
Diploma - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Universal College
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