Alex Huang
Kolkata
Summary
Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Captain Waiter
Royal Jade Chinese Restaurant
Kolkata
03.2008 - 01.2020
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Showed high-level understanding of fine dining standards and practices.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Coordinated dining room staff schedules to provide adequate floor coverage.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained staff members on use of POS system.
- Prepared specialty desserts for customers for special occasions.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Regional Sales Assistant, Head coordinator
Oppo mobiles Pvt ltd
Kolkata
02.2017 - 04.2018
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Conducted over 30 sales meetings per month to prepare sales plans and call schedules based on data analysis and market opportunities.
- Completed data entry tasks with accuracy and efficiency.
- Verified data files prior to entry to maintain high data accuracy.
- Evaluated source documents to locate needed information.
- Produced monthly reports with advanced Excel spreadsheet functions.
- Organized, sorted, and checked input data against original documents.
- Maintained files, records and chronologies of entry activities.
- Generated bar graphs, trend lines and pie charts to represent sales data.
- Handled incoming and outgoing shipping and receiving activities.
Captain Waiter
Hong Kong Chinese Restaurant
Adliya
08.2021 - Current
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Trained and managed dining room staff with diverse service backgrounds.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
- Completed restaurant opening and closing functions that included POS report generation.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Coordinated dining room staff schedules to provide adequate floor coverage.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Supervised server staff and simultaneously served personal section of tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Managed food resources, memorized orders, and coordinated customer service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained staff members on use of POS system.
- Greeted new customers, discussed specials, and took drink orders.
- Responded to comments, posts, and questions from various channels .
Education
Sr Secondary -
The National Institute of Open Schooling
Kolkata 04.2008 - 04.2009
Graduate -
Yellow River Conservancy Technical Institute
Henan 10.2015 - 03.2017
Skills
Upselling techniques
Food and beverage pairings
Food station setup
Plates presentation
Kitchen staff coordination
Quality control
Item promotion
Guest seating arrangements
Guest relations management
High-volume dining
To-go order preparation
Compliance standards
Safe food handling
Bill computation
Cash handling
Accurate money handling
Order accuracy
Timeline
Captain Waiter
Hong Kong Chinese Restaurant
08.2021 - Current
Regional Sales Assistant, Head coordinator
Oppo mobiles Pvt ltd
02.2017 - 04.2018
Graduate -
Yellow River Conservancy Technical Institute
10.2015 - 03.2017
Sr Secondary -
The National Institute of Open Schooling
04.2008 - 04.2009
Captain Waiter
Royal Jade Chinese Restaurant
03.2008 - 01.2020