ALI ALFADHUL
Manama,Kingdom of Bahrain
Summary
A results-oriented Mass Communication graduate with over 4 years of experience in telecommunications sales and client service. Proven ability to drive revenue, design customer-centric solutions, and manage effective PR campaigns. Combines strong technical proficiency with excellent communication skills to achieve both personal and organizational targets.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Retail Advisor
STC
08.2025 - 11.2025
- Achieve established monthly sales targets for specific products.
- Leverage CRM system to develop prospecting and sales strategy that ensures high activity and effective closing ratios.
- Sell telecommunications products and services to both individuals and companies.
- Design customized, cost-effective solutions for the client.
- Book and install new lines/circuits/bundles/services to meet established monthly quotas.
- Maintain open communication to promote teamwork, enthusiasm, pride, and a commitment to quality workmanship.
- Manage a territory using technology, prioritization and time management skills.
- Keep abreast of current technology trends.
- Raising tickets for complaints and errors and contact the responsible to solve the particular problem and follow up till it solve.
- Maintain an updated database in sales database including all activities, partners.
- Submit pricing and pre-qualification requests reflecting the client's requirements.
- Write and submit accurate orders.
Sales Executive Officer
Batelco
08.2021 - 07.2024
- Promote and cross-sell Batelco's existing range of products and services through retail shops, telemarketing, road shows, and other events to generate sales leads and achieve individual sales targets.
- Conduct market studies to scan areas to identify venues for hosting events and roadshows.
- Process all types of customers' service requests e.g. service provisioning, bill payments, queries, and complaints in a timely and accurate manner.
- Conduct background checks such as credit check, age, and blacklists before provisioning the services.
- Restore disconnected services in time in line with credit controls procedures, after receiving the outstanding dues on customers’ accounts.
- Inventory stock of electronics and accessories.
- Closing and banking.
Call Center Agent Intern
GULF CX
Seef district
05.2020 - 10.2020
- Handle 40+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.
- Received an average 80% customer satisfaction date, 20% higher than company average.
Public Relations Officer Intern
BAHRAIN INSTITUTE OF TECHNOLOGY (BIT)
Manama
04.2019 - 07.2019
- Lead a three-person team in a social-media advertisement campaign that increased average engagements by 85% and likes by 230%.
- Mentored and helped onboard two interns to the team.
- Converted 13 leads to purchase BIT courses.
- Helped in the annual audit report of BIT.
Education
Bachelor Of Science - MASS COMMUNICATION & PUBLIC RELATIONS (BSMCPR)
Ahlia university
Manama 01.2017 - 06.2020
Diploma - Retail
City&Guilds of London Institute
Juffair 01.2009 - 01.2010
Skills
- Tools: MS Office Suite(Including WORD, EXCEL, and POWERPOINT), CRM Seibel, Zendisk, Majento Netsuite
- Soft & Interpersonal: - Cross-Functional Collaboration: Proven ability to maintain open communication across departments to ensure teamwork, uphold quality standards, and achieve shared organizational goals
- Client Needs Analysis: Expert in consulting with clients to identify requirements and translate them into cost-effective, tailored solutions
- Proactive Problem-Solving: Takes initiative to identify issues (eg, raising and following up on tickets) and implement solutions promptly
- Adaptability & Continuous Learning: Quickly learns new technologies and adapts strategies to stay current with market trends and evolving business needs - Customer-Focused Communication: Skilled at building rapport with diverse clients, clearly presenting complex product information, and resolving inquiries effectively
LANGUAGE
Arabic Native
English Fluent
References
References upon request
HOBBIES
Internet surfing Reading, Learning
Timeline
Retail Advisor
STC
08.2025 - 11.2025
Sales Executive Officer
Batelco
08.2021 - 07.2024
Call Center Agent Intern
GULF CX
05.2020 - 10.2020
Public Relations Officer Intern
BAHRAIN INSTITUTE OF TECHNOLOGY (BIT)
04.2019 - 07.2019
Bachelor Of Science - MASS COMMUNICATION & PUBLIC RELATIONS (BSMCPR)
Ahlia university
01.2017 - 06.2020
Diploma - Retail
City&Guilds of London Institute
01.2009 - 01.2010