Ali Fardan
Hamad Town
Summary
Experienced Claims Executive with a strong track record in the insurance industry. Skilled in negotiation, customer service, contact center operations, health insurance, and data reporting. Known for accuracy, professionalism, and delivering efficient claims handling in alignment with regulatory and organizational standards. Holds a National Diploma in Information Technology from Bahrain Training Institute.
Overview
18
18
years of professional experience
Work History
Claims Executive
AXA / GIG Gulf
08.2013 - Current
- Compile and analyze claims statistics for management reporting.
- Handle full-cycle claims processing in accordance with policies, guidelines, and Bahrain regulations.
- Countersign claim executives’ offers to process claims.
- Manage appeals and resolve customer complaints professionally.
- Mentor junior team members to improve team performance and quality.
- Review and process new claims, court verdicts, and supporting documents.
- Maintain strong communication with clients and insurance departments.
- Organize and deliver claim review presentations.
- Negotiate settlements and ensure timely resolution of claims.
- Stay updated on legal and regulatory changes affecting the insurance industry.
- Advise clients on claims procedures and requirements.
- Investigate potential fraud and ensure fairness and compliance in settlements.
- Collaborate with loss adjusters, legal professionals, and forensic experts.
- Support legal recovery processes and ensure adherence to industry standards.
Customer Care Representative
Silah Gulf
11.2011 - 08.2013
- Resolved customer inquiries and complaints via phone and email.
- Verified customer account information and provided accurate support.
- Followed structured communication procedures for customer interactions.
- Contributed to improvements in customer service processes and standards.
- Supported the organization’s continuous improvement initiatives.
Operations Supervisor
Alhikma School
07.2009 - 07.2011
- Supervised school office clerical procedures and ensured timely submission of reports and documentation.
- Oversaw administrative tasks related to enrollment, attendance, curriculum, budgeting, and personnel.
- Managed procurement and purchase orders for school supplies and equipment.
- Provided executive-level secretarial support including scheduling, correspondence, and communication handling.
- Used administrative software for payroll, attendance, procurement, and reporting.
- Handled inquiries and coordinated communication between parents, students, and school staff.
Policy Administrator
Gulf Union (GAMS)
06.2007 - 06.2009
- Handled customer service queries with professionalism and accuracy.
- Used proper communication and call-handling techniques to manage inquiries.
- Ensured commitments to customers were met with high service quality.
- Demonstrated flexibility in work schedules based on operational needs.
Education
Diploma - Information Technology
Bahrain Institute of Technology
Skills
- Claims processing
- Claims analysis
- Regulatory compliance
- Settlement negotiation
- Fraud investigation
- Effective communication
Languages
English
Upper Intermediate
B2
Timeline
Claims Executive
AXA / GIG Gulf
08.2013 - Current
Customer Care Representative
Silah Gulf
11.2011 - 08.2013
Operations Supervisor
Alhikma School
07.2009 - 07.2011
Policy Administrator
Gulf Union (GAMS)
06.2007 - 06.2009
Diploma - Information Technology
Bahrain Institute of Technology