ALI KHAMIS
UMM ALH,BAHRAIN
Summary
Experienced banking professional with over 15 years at HSBC, progressing from Teller to Relationship Manager. Strong expertise in customer service, financial solutions, and relationship management. Adept at providing personalized banking services, managing client portfolios, and driving business growth. Currently pursuing an MBA to further enhance financial expertise and leadership skills.
Overview
17
17
years of professional experience
Work History
Relationship manager
HSBC
SEEF, BAHRAIN
05.2023 - Current
- Manage and grow a portfolio of high-value clients, providing tailored financial solutions.
- Build strong client relationships to enhance customer satisfaction and loyalty.
- Identify new business opportunities and cross-sell banking products.
- Collaborate with internal teams to deliver seamless banking services.
- Conducted proactive credit risk assessments and customer due diligence reviews for comprehensive understanding of clients.
- Advised clients on financial strategies and tailored solutions to meet unique needs.
- Managed complex client portfolios to maintain profitable relations.
- Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
- Achieved revenue growth by adopting needs-based approach, engaging clients and securing new business opportunities.
Customer service officer
HSBC
SEEF, BAHRAIN
01.2011 - 04.2023
- Utilised strong communication skills for handling customer complaints effectively.
- Improved customer satisfaction by providing prompt and efficient service.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Adapted quickly to product changes or updates, resulting in minimal disruption to service.
- Implemented customer follow up to uphold service standards.
- Gathered customer feedback to identify successes and highlight improvement opportunities.
Cash teller
HSBC
SEEF, BAHRAIN
01.2008 - 01.2011
- Processed customer payments, ensuring prompt and efficient service.
- Collaborated effectively with team members for improved service delivery.
- Provided excellent customer service to build strong relationships with clients.
- Managed daily cash transactions for accurate end of day reports.
Education
Master of Business Administration -
UNIVERSITY OF TECHNOLOGY BAHRAIN
BAHRAIN /2024 -
Bachelor of Science - INTERNATIONAL BUSINESS
UNIVERSITY OF TECHNOLOGY BAHRAIN
BAHRAIN /2020 - /2024
Skills
- Client Relationship Management
- Compliance understanding
- Familiarity with financial products
- Financial planning
- Premium client management
- Customer relationship management software
- Revenue growth strategies
- Knowledge of regulatory compliance
Languages
Arabic
Native
English
Fluent
References
References available upon request.
Timeline
Relationship manager
HSBC
05.2023 - Current
Customer service officer
HSBC
01.2011 - 04.2023
Cash teller
HSBC
01.2008 - 01.2011
Master of Business Administration -
UNIVERSITY OF TECHNOLOGY BAHRAIN
/2024 -
Bachelor of Science - INTERNATIONAL BUSINESS
UNIVERSITY OF TECHNOLOGY BAHRAIN
/2020 - /2024
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