ALTAMASH HUSSAIN DINGANKAR

• Reconciled daily financial transactions accurately, cutting errors significantly.
• Coordinated with other departments to improve overall service quality.
• Handled guest enquiries and complaints quickly to raise satisfaction levels.
• Organised special hotel events that increased booking demand.
• Organised special events at the hotel, leading to increased bookings.
• Coordinated hotel bookings, enhancing room utilisation.
• Enhanced customer satisfaction by addressing and resolving complaints promptly.
• Maintained the reception area to provide a welcoming atmosphere.
• Boosted guest loyalty with excellent service delivery.
• Trained new staff members to uphold service standards.
• Created and submitted progress reports to upper management.
• Liaised with different departments, ensuring seamless communication.
• Oversaw financial transactions at the front desk, maintaining accuracy and integrity at all times.
• Provided leadership and guidance to front office team members, fostering a cooperative work environment.

• Assisted in budget planning which helped control expenses effectively.
• Organised special events at the hotel, leading to increased bookings.
• Fostered a positive work atmosphere, boosting employee morale and productivity.
• Worked closely with other departments to enhance overall service quality.
• Monitored inventory levels to prevent any shortages or excesses.
• Delivered high-quality customer service, resulting in increased loyalty.
• Built strong relationships with clients for repeat business.
• Executed administrative tasks meticulously, easing office management duties.
• Implemented new procedures that led to better time management within the team.

• Assisted in reception team issues regarding employee relations and performance concerns.
• Set up daily till float and counted end of day takings diligently.
• Monitored inventory of office supplies and reordered items to maintain adequate stock levels.
• Attended regular Front Office briefings, conveying relevant information to the crew, such as priorities and targets.
• Tended tended to VIP guest arrivals.
• Analysed customer feedback, identifying areas for improvement in service delivery.
• Participated in recruitment and selection of front office personnel, building a competent team.
• Developed weekly rosters, leading to balanced workload among staff members.
• Reviewed shift logs regularly, identifying potential areas of improvement.
• Liaised with other departments ensuring consistent delivery of services across all units.
• Handled complaints, resulting in resolved issues and satisfied guests.
• Assisted in budget preparation and control to maintain financial health of the establishment.
• Maintained cleanliness standards at the front desk, promoting professional image of the establishment.
• Trained new employees to ensure adherence to hotel standards and practices.

• Welcomed visitors and guided them to relevant offices or personnel
• Respond to visitors' questions professionally and courteously
• Managed office administration and clerical tasks to support daily operations
• Sorted and distributed incoming mail while processing outgoing mail efficiently
• Ensure compliance with company rules and regulations
• Demonstrated proficiency in Internet Distribution System (IDS)
• Handled customer complaints in a timely manner, resulting in increased satisfaction levels.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
• Provided critical administrative support to [Number] co-workers.
• Admitted guests into buildings to control site access.
• Greeted guests promptly upon arrival, fostering a friendly atmosphere.
• Maintained confidentiality with handling sensitive documents and correspondence.
• Arranged courier services when needed – ensured timely document deliveries.
• Enhanced company image by providing courteous reception services to clients.
• Assisted visitors with queries for improved customer service experience.
• Coordinated appointments for streamlined business operations.

• Printing And Photocopying Business Documents, Often on behalf Of Colleagues
• Making Invoices Of Purchase Order Making Receipt, Daily Attendance Sheet Making Salary Slip
• Collecting Cash And Making Daily Entries
• Working On Book Keeper System For Invoice, Purchase Order
• Supported accurate record-keeping with proficient data entry skills.
• Interacted professionally with clients providing excellent service at all times.

• Responsible for answering and routing calls
• Greeting visitors and handling inquiries from the public
• Responsible for coordinating incoming and outgoing mail
• Filling, scanning, faxing as well as typing specific documentation
• Greeted guests warmly upon arrival, creating a positive first impression of the organisation..

• Managing the sales process for new prospects, from initial contact through to closure
• Dealing with customer enquiries face to face, over the phone or via email
• Contacting prospective customers and discussing their requirements
• Achieving all revenue targets & objectives in line with the Area Business Plan
• Working closely with the marketing team to produce any sales collateral required for the target market
• Elevated brand awareness for significant market influence through strategic sales campaigns.
• Delivered engaging sales presentations at industry events to attract potential customers and partners.
• Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.

• Prepared source data for entry by sorting mail and verifying receipt of data, ensuring completeness of information
• Prepares source data for entry by opening and sorting mail; verifying and logging receipt of data obtaining missing data
• Maintained confidentiality of sensitive information to safeguard organisational integrity.
• Accomplished department and organisation mission by delivering accurate data entry results as required
• Improved data accuracy by conducting regular quality checks.
• Verified entered data against source documents, achieving high accuracy rates.

GPA: Second Class

• Completed Qualification