Amanda Sambilay Estrada

Kingdom of Bahrain

Summary

Courteous Passenger Service Agent boasting 12 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.

Overview

years of professional experience

Work History

Customer Service Agent

Bahrain Airport Services

08.2015 - Current

Passenger Handling Agent : Lufthansa, Egypt Air, Air Arabia & Air India Express
Team Leader and License Trainer: Qatar Airways
Team Leader and License Trainer: Emirates Airlines
Team Leader: Fly Dubai
Support staff: Gulf Air, Kuwait Airways and Oman Air

Flight Controller/Customer Service Agent

Philippine Airport Ground Support Solutions Inc.

08.2012 - 01.2015

Cathay Pacific Airways

Education

Bachelor of Science Major in Tourism -

CTHM, University of Sto. Tomas

03.2012

Skills

To find a career in the aviation and hospitality industries where I can utilize my operations management knowledge and develop my customer service skills to achieve growth in a challenging company

Personal Information

Age: 32
Nationality: Filipino
Marital Status: Single
Religion: Catholic

Summary of Qualifications

Strong knowledge in Altea Amadeus, AS connect, Go Now, Sabre and MACS systems
Mentoring and Leadership skills
Accuracy and attention to details
Airline ticket issuance familiarization
Flexibility to perform a variety of assignments
Knowledgeable in travel documentation
Organizational skills and Customer service orientation
Conflict and complaints management
Strong sense of work ethics
Time management skills

Training

09/10/23, Customer Handling Course- Train the Trainer, Qatar Airways, Bahrain Airport Services, Kingdom of Bahrain
08/28/23, Altea Customer Management – Supervisory, Qatar Airways, Bahrain Airport Services, Kingdom of Bahrain
08/23/23, Altea Customer Management – Check-in, Qatar Airways, Bahrain Airport Services, Kingdom of Bahrain
08/20/23, Customer Handling Course, Qatar Airways, Bahrain Airport Services, Kingdom of Bahrain
08/11/22, Emirates Service Standards & System – Train the Trainer, Bahrain Airport Services and Emirates Airline, Bahrain
04/20/22, Dangerous Goods, Bahrain Airport Services, Kingdom of Bahrain
03/28/22, Airport Security Awareness, Bahrain Airport Services, Kingdom of Bahrain
06/10/21, Human Factor, Bahrain Airport Services, Kingdom of Bahrain
01/07/22, Passenger Handling, Bahrain Airport Services, Kingdom of Bahrain
06/01/14, CM Altea (Amadeus System) Training, Philippine Airport Ground Support Solutions Inc.
02/15/13, Cathay Pacific Flight Controllers Training, Philippine Airport Ground Support Solutions Inc
09/09/13, Canadian and United Kingdom Document Seminar, Philippine Airport Ground Support Solutions Inc

Timeline