Ameera Mohamed

Operations - Corporate Card Unit - Corporate Services officer - New Accounts & Financial Services

Corporate Card Applications:

• Support the process of onboarding of new Corporations

• Responsible for tracking daily Corporate Cards applications.

• understanding the difference between the various products and the business need to update accurate data on systems to avoid down-stream impact. (T&E / Lodge/ CPC/ CLC/ BTA/ ESF & VPayment)

• Responsible for the Capturing of the submitted applications

• Revieweiwng the full card application received, checking missing documentation, expired ID’s and communicating back to get the full details.

• Revieweiwng the submitted proposal for the new corporations and taking decision.

• Obtaining any internal approvals required from different departments Risk Management - Corporate credit / Risk Management - New Account or Higher-level Management

• Strictly adhere to regulatory KYC requirements.

• Perform Alpha Check & OFAC (Office of Foreign Assets Control) check functions

• Providing the Team leader or the management with daily reports

• Communicating closely with Client Information Update unit

• Co-ordinate all types of enquiries, whether from internal or external customers

• Providing training for the new joiners.

• Capturing of the VAT certificates.

Corporate Payment Allocation:

• Support the process of Corporate Payment Allocation which is one of the most sensitive activities on the department.

• making sure that the payments are accurately settled to the nominated Card accounts based on the Corporations requirement.

• Liaise with Finance department to receive the daily statements for Corporates and business travel accounts.

• Manual Reconciliation process, check the necessary system and ensure that the payments allocation tally with the corporate balances.

• Deal with problem cases referred by the Team Leader/Manager, which require priority handling.

• Monitor the daily pending list while communicating via calls and emails with different areas closely and educate the CM if needed.

• Provide summary/statement of account to the CM/Market when requested.

Membership Rewards:

• Supporting the processing of Membership Rewards redemption requests.

• Issuing of Membership vouchers, transferring MR points to airline and hotel partners, ordering merchandise items, performing maintenance activities to MR accounts including preparation of invoices for MR partners.

Maintenance:

• Respond to Corporate, Client and Cardmember inquiries

• Providing information to the Cardmembers

• Initiate and update upon Cardmembers request an address change

• Action cancelled accounts with credit balances in accordance with existing policies

• Handling information update on all products.

• Handling the requests for credit transfer or balance refund

• Back office (Admin work for Ministry of housing)
• Resolve product or service problems by clarifying the customer`s complaint, determine the cause of the problem and select the best solution to solve the problem besides follow up to ensure resolution
• Giving citizens information about services provided by Ministry of Housing
• Prepare daily, weekly, monthly and yearly master sheet to update customer`s complaints and requirement
• Update customers financial and contact details
• Booking appointment for citizens to apply for housing services
• Direct contact with the 'Ministry' clients through the website live chat service
• Taking Complaints from beneficiaries related to any damage’s unit the benefited from
• Following up with customers who raised the complaint to check if their issues have been resolved
• Contacting with contractors and escalate irregularities
• Run Regular MIS and KPI report for review by senior while highlighting any key items/Mattres
• Conducting daily/weekly contact center operations performance report for (E-government authority, Ministry of housing, Ministry of industry and commerce and Ministry of Labor & Social development)

• Procure office and program supplies, furniture and equipment as required
• Maintain office furniture and equipment, including computers, printers, phones, fax, scanner, etc
• Maintain supplies of consumable for printers and other office equipment
• Manage the office supplies and the storage room
• Check invoices, obtain approval and prepare the payment
• Update and monitor the inventory list
• Arrange flight reservations and hotel booking
• Organize the distribution of staff cards among the department and update them
• Managing and filling the invoices with their payments
• Monitor the leave request after getting the approval and file them
• Translate documents and contracts