Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Projects
Timeline
Generic
Ameer Hamza Khan

Ameer Hamza Khan

Application Support Specialist
Manama,Bahrain

Summary

Skilled application support engineer with years of experience providing technical support for software applications. Demonstrates talent for guiding and assisting users with successful software use. Possesses exemplary problem-solving and customer service skills. Proactive and solution-focused individual with strong analytical skills and solid foundation in troubleshooting and customer service, ensuring seamless technical support and effective communication.


Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Billing System Expert

STC Bahrain
Manama, Bahrain
10.2023 - Current
  • Provide expert support to customer service teams regarding billing inquiries and disputes, ensuring customers receive timely and accurate information.
  • Manage the operation and maintenance of charging and billing systems for postpaid and prepaid services. Resolve billing issues, including charge discrepancies and payment processing. Analyze billing data for accuracy and compliance, generating reports to improve performance.
    Offer expert support to customer service teams on billing inquiries and disputes, ensuring customers receive prompt and accurate information.

IT Operations Support

STC BAHRAIN
, Bahrain
05.2023 - 10.2023
  • STC Payment Gateway operations service requests, incidents, and resolving technical issues
  • Performing regular system monitoring and maintenance
  • Providing technical support to end-users, Operational CRs, notifications, and crucial system upgrade activities
  • Task automation

IT Service Desk

STC BAHRAIN
02.2022 - 05.2023
  • Responding to service requests and incidents, and resolving technical issues in a timely and efficient manner
  • Providing technical support
  • On-spot calls and emails support
  • Timely customer complaints resolution

IT intern

National Textile University
10.2021 - 02.2022
  • Assisted company with each stage of SDLC
  • Developed system interaction and system diagrams
  • Developed System Screens
  • UI/UX design Implementation for Screens Design

Education

BSc. - Information Technology

Government College University
09.2017 - 09.2019

MSc. - Information Technology

Government College University
Pakistan
09.2019 - 09.2021

Skills

  • Telecommunications Product Developer
  • Payment Gateway, Payment Processing, Financial reporting
  • DMS Operations, API expert
  • CRM (customer Relationship Management) Expert
  • Ticketing System Administration
  • SQL, MySQL, DBMS
  • HTML, HTML5, CSS, CSS3, PHP, JavaScript Basics
  • SDLC, Project Management, Office 365
  • Strategic Planning
  • C, C, Order processing Expert
  • Basic networking, Network Security and Basic Cybersecurity
  • DIGITAL MARKETING Expert, Customer Service

Certification

  • Introduction to IoT, 09/01/21, Basic concepts of IoT, process technology, Implementation of IoT into our lives, Impact of IoT, Connection and exchange of data between different entities.
  • Introduction to Packet Tracer, 09/01/21, Practiced and implemented real-world network scenarios to practice Basic network devices installation.
  • Networking Essentials, 08/01/21, Fundamentals of Networking, concepts of IP addressing, computer networking cabling and components, network security and network security vulnerabilities.
  • Cybersecurity Essentials, 08/01/21, A foundational knowledge of cybersecurity, including the basics of network security, DevSecOps (Development), encryption and cybersecurity laws.
  • Introduction to Cybersecurity, 06/01/21, Introductory knowledge of cybersecurity, including the global implications of cyber threats, the impact of cyber attacks on industries.
  • 77-725: MOS: Microsoft Office Word 2016, 12/01/18, Certification number: 77-725

Languages

English
Fluent
Urdu
Proficient (C2)

Projects

  • Online Birth Certificate System, 03/01/21–08/01/21, developed an online birth certificate website using PHP as the backend, HTML, CSS-JavaScript Basics as the frontend, and XMPP to store data.
  • QR Code Scanner Security App, 03/01/19-07/01/19, developed a QR scanner online tool that auto-generates and stores a QR code as an image using the PHP QR Code library.

Timeline

Billing System Expert

STC Bahrain
10.2023 - Current

IT Operations Support

STC BAHRAIN
05.2023 - 10.2023

IT Service Desk

STC BAHRAIN
02.2022 - 05.2023

IT intern

National Textile University
10.2021 - 02.2022

MSc. - Information Technology

Government College University
09.2019 - 09.2021

BSc. - Information Technology

Government College University
09.2017 - 09.2019
Ameer Hamza KhanApplication Support Specialist