Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Amer  Awad

Amer Awad

Director Of Banquet
Doha

Summary

I am writing to express my interest in the Director of Food and Beverage, Food and Beverage Operations Manager, With 21 years of experience in senior management roles, including Director of Banquet Operations, Operations Manager, Food & Beverage Manager, Branch Manager, Restaurant Manager, and Beach & Lounge Manager, I have developed a strong professional background that makes me an ideal candidate for this opportunity. Throughout my career, I have successfully managed diverse food and beverage operations, consistently delivering high-quality service, improving operational efficiencies, and driving revenue growth. My expertise in overseeing large-scale banquet functions, managing multi-unit operations, and ensuring customer satisfaction has enabled me to excel in highpressure environments while maintaining the highest standards of quality and service. In my previous roles, I have been responsible for staff management, budget planning, inventory control, vendor negotiations, and the implementation of effective training programs. I am well-versed in optimizing workflow processes and enhancing team performance, which has resulted in improved profitability and a more cohesive work environment. I am passionate about delivering exceptional dining experiences and believe my leadership skills, combined with my deep understanding of the food and beverage industry, will be an asset to yourcompany. I am confident in my ability to lead your team to achieve new levels of success. Thank you for considering my application. I look forward to the opportunity to further discuss how my experience and qualifications align with the goals of your organization.

Overview

23
23
years of professional experience

Work History

Director of Banquet Operations

ST. Regis Hotel
03.2018 - Current
  • Provided leadership and management across the business, fully accountable for the day-to-day operations of various departments
  • Short Term assignment: Project Manager (FIFA) World Cup
  • Market analysis
  • Quality control standards understanding
  • Managed Al-Shagab , Qatar Master and F1 yearly event 2023 & 2022
  • Managed the Arab Cup & Asian Cup & QSL Local Cup in 2021, 2023 & 2024
  • Met schedule using excellent planning and coordination skills.
  • Budget planning and forecasting
  • Developed excellent working knowledge of industry trends and improvements in processes.
  • Developed ongoing programmes using good team communication and collaboration.
  • Planned rotas to maintain high service levels while minimising payroll costs.
  • Operated equipment to exceed production targets.
  • Prepared range of written communications, documents and reports.
  • Enhanced working relationships by participating in team-building activities.
  • Developed ongoing programmed using good team communication and collaboration.
  • Achieved service time and quality targets.
  • Managed complaints with calm, clear communication and problem-solving.
  • Established and maintaining strong relationships with both internal and external stakeholders to achieve organizational goals
  • Managed client relationships to boost retention and maximize revenue.
  • Achieved high service and food quality standards, recognized by TripAdvisor and "I Trust."
  • Produced high-volume orders to effectively meet customer demand.

Operations Manager

Truffle Hospitality
03.2017 - 04.2018
  • Led cross-functional teams in project implementation, delivering on time and within budget.
  • Oversaw quality control processes, maintaining high standards for all products and services.
  • Implemented new inventory management system, reducing waste and cutting costs by 15%.
  • Optimised resource allocation, ensuring maximum productivity and minimal downtime.
  • Developed and enforced health and safety protocols, ensuring a safe workplace environment.
  • Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
  • Conducted risk assessments, mitigating potential issues before they impacted business operations.
  • Reviewed and revised operational policies, aligning procedures with best practices and regulatory requirements.
  • Compiled information and produced graphs to assist with financial reporting and budgetary management.
  • Advised senior management on facilities needs and delivered ongoing operational support.
  • Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction.
  • Managed organizational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
  • Monitored staff performance and developed improvement plans.
  • Set up business contracts, obtained signatures and processed paperwork.

Operations Manager

Copper Chandni Company
05.2015 - 01.2017
  • Managed daily operations across various departments, ensuring efficient and effective service delivery
  • Led and motivated a diverse team, providing discipline and performance feedback to maintain high standards
  • Demonstrated adaptability in a dynamic work environment, maintaining effectiveness and efficiency
  • Proactively addressed client needs, striving to meet or exceed expectations within the organization's framework.
  • Led cross-functional teams in project implementation, delivering on time and within budget.
  • Implemented new inventory management system, reducing waste and cutting costs by 15%.
  • Led operations team in daily tasks, optimizing workflow and increasing efficiency by 20%.
  • Managed budgets and financial planning, achieving cost savings without compromising on quality.
  • Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
  • Monitored staff performance and developed improvement plans.

Food & Beverage Manager

Days Inn Hotel (Wyndham Hotels Group)
Jordan , Amman
08.2013 - 05.2015
  • Managed daily food and beverage operations to ensure high-quality service and guest satisfaction
  • Developed and implemented menus, pricing strategies, and promotional events to drive sales and meet market demands
  • Supervised and trained staff, ensuring compliance with hygiene and safety standards
  • Monitored inventory levels and ordered supplies as needed to maintain efficient operations
  • Ensured adherence to health and safety regulations and maintained high standards of cleanliness
  • Handled guest complaints and resolved issues to enhance the customer experience
  • Collaborated with other departments to ensure seamless service delivery and operational efficiency.

Food & Beverage Manager

Armed Forces Hotels
Jordan , Amman
06.2008 - 05.2013
  • Managed all branch operations to ensure efficient and effective service delivery
  • Led and motivated branch staff, including hiring, training, and evaluating performance
  • Developed and implemented strategies to achieve sales targets and business goals
  • Monitored financial performance, including budgeting, forecasting, and managing expenses
  • Ensured compliance with company policies, procedures, and regulatory requirements.

Branch Manager

ROTANA International Restaurants & Café
Jordan , Amman
05.2006 - 04.2008
  • Managed all branch operations to ensure efficient and effective service delivery
  • Led and motivated branch staff, including hiring, training, and evaluating performance
  • Developed and implemented strategies to achieve sales targets and business goals
  • Monitored financial performance, including budgeting, forecasting, and managing expenses
  • Ensured compliance with company policies, procedures, and regulatory requirements.

Banquet & Conference Manager

Crowne Plaza
10.2004 - 10.2006
  • Led cross-functional teams in planning, promoting, and executing successful industry events with over 5000 attendees.
  • Analysed post-event feedback, identifying areas for improvement and implementing changes for future success.
  • Negotiated contracts with suppliers, securing cost-effective services while maintaining high quality standards.
  • Fostered strong relationships with key industry stakeholders, enhancing sponsorship and partnership opportunities.
  • Engaged with community and professional groups, raising the profile of events and fostering a loyal attendee base.
  • Evaluated event success through data analysis, leveraging insights to drive continuous improvement.
  • Developed comprehensive event schedules, aligning speaker sessions, workshops, and networking opportunities.
  • Created and maintained detailed event documentation, including plans, reports, and vendor agreements.
  • Oversaw registration processes, ensuring a smooth attendee experience from initial inquiry to event follow-up.
  • Managed inventory of banquet equipment and supplies, conducting regular stock checks to maintain adequate levels.
  • Delivered exceptional customer service by responding promptly to guest inquiries and requests during events.
  • Managed scheduling for the conference and banqueting team, ensuring adequate staffing for all events.
  • Facilitated smooth communication between event planners and venue staff, ensuring details were accurately executed.

All Day Dining Restaurant Manager

Movenpick Resort-Tala bay
Jordan , Dead Sea
06.2002 - 04.2004

Beach & Lounge Manager

INTERCONTINANTAL Hotel & Resort
Jordan , Aqaba
10.2001 - 05.2002

Education

Diploma Degree of Hotel Management - Hotel Management

Amman University
01.1999

Skills

  • Quarantine Supply Chain Management in compliance with COVID-19 guidelines
  • Project Management procedures and oversight
  • Budget Control and financial management
  • Employee Relations and workforce management
  • Forecasting and Financial Planning
  • Financial Awareness and analysis
  • Timely Delivery of services and products
  • Effective Financial Analysis for decision-making
  • Influencing and collaborating within cross-functional teams
  • Results-Oriented with a focus on achieving performance targets
  • Positive attitude and exceptional communication and networking skills
  • Successful working in a team environment, as well as independently
  • Microsoft Office
  • Well-organized and attention to details
  • Problem solving and decision making
  • Perseverance and motivation
  • Adaptability and fast learning
  • Critical thinking and Creativity
  • Quality Assurance
  • Financial analysis
  • Marketing
  • Active listening
  • Inventory management
  • Commitment to excellence
  • Database management
  • Communication skills
  • Calm under pressure

Accomplishments

  • Participated in all Olympic Games and the 2022 World Cup.
  • Opened two new restaurants: Rum Café with 200 seats and Nashama Café with 350 seats to meet demand.
  • Signed an agreement for NATO events at our hotel, hosting numerous events.
  • Secured an agreement with the Canadian Embassy for four major events and room bookings at our hotel.
  • Signed a third-year agreement with the American Army (Eager Lion Training) to host all their meetings at our hotel at higher rates.
  • Obtained HACCP certification from TQCSI, a British company.
  • Received a nomination for the hotel by the Royal Academy of Culinary Arts to join the governing committee.
  • Attended the HORRICA competition in Hayat Amman in 2015 and 2016, winning three prizes, including: First Place (Gold Medal) in the Oriental course - Two additional prizes.

Languages

English
Proficient
C2
Arabic
Proficient
C2

Timeline

Director of Banquet Operations

ST. Regis Hotel
03.2018 - Current

Operations Manager

Truffle Hospitality
03.2017 - 04.2018

Operations Manager

Copper Chandni Company
05.2015 - 01.2017

Food & Beverage Manager

Days Inn Hotel (Wyndham Hotels Group)
08.2013 - 05.2015

Food & Beverage Manager

Armed Forces Hotels
06.2008 - 05.2013

Branch Manager

ROTANA International Restaurants & Café
05.2006 - 04.2008

Banquet & Conference Manager

Crowne Plaza
10.2004 - 10.2006

All Day Dining Restaurant Manager

Movenpick Resort-Tala bay
06.2002 - 04.2004

Beach & Lounge Manager

INTERCONTINANTAL Hotel & Resort
10.2001 - 05.2002

Diploma Degree of Hotel Management - Hotel Management

Amman University
Amer AwadDirector Of Banquet