Anas Ashraf

• Managing daily IT operations (servers, networks, systems, helpdesk)
• Leading IT support teams and technicians
• Monitoring system uptime and performance
• Handling incidents, outages, and escalations
• Managing cybersecurity basics and access controls
• Overseeing backups.
• Coordinating software/hardware upgrades
• Managing vendors, contracts, and IT budgets
• Improving IT processes using frameworks.
• IT Service Delivery Manager
• Infrastructure Manager
• Head of IT Operations
• Technical Operations Manager

Technical Skills

• Networking
• Cloud systems (AWS / Azure / Google Cloud)
• Microsoft 365 / Active Directory
• Cybersecurity awareness
• Monitoring tools
• Backup systems

Daily Tasks

• Helping users log in and solve access issues
• Fixing errors in finance, HR, payroll, inventory modules
• Supporting invoice, purchase order, stock, and reporting issues
• Training staff remotely via online.
• Creating users / permissions.
• Testing system updates.
• Coordinating with developers for bugs.
• Monitoring integrations with e‑commerce websites, etc.
• Coordinated supplier relationships, ensuring timely delivery of products.
• Resolved technical issues promptly, enhancing overall system performance.
• Led training sessions for staff skill improvement.
• Increased client satisfaction by providing specialised support and advice.

(SENIOR SUPPORT ENGINEER )

Sql installation & database attaching, Installing and configuring computer hardware & software .Network monitoring and maintaining computer systems . Responding in a timely manner to service issues and requests.

( IMPLEMENTATION )

Network Troubleshooting (LAN, Wireless).

Data Backup & Restore Systems.

Troubleshooting, Diagnose, and Repair.

✓ Knowledge of MS Windows server operating system.

✓ Responsible for handling customer relationship.

✓ Expert in onsite and online implementation of software

✓ Expert in Fast Report Creation/Modification.

✓ Machine Integration.

✓ cctv , Networking & accespoint setups.