Angela Wanjiru Waihenya
Patient Care Coordinator
Manama,North Govern-ate
Summary
Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Skills
- Insurance Information Collection
- Demographics Information
- Operational Requirements
- Positive Patient Experiences
- Clinic Administration
- Bookkeeping Support
- Patient Treatment Planning
- Discipline and Feedback
- Patient Care and Confidentiality
Languages
English
First Language
German
Upper Intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Work History
Patient Services Coordinator
Alkindi Hospital
Zinj
09.2021 - Current
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Collected time of service payments and issued receipts.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Verified patient's insurance eligibility and benefits coverage.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Respected patients by recognizing rights and maintaining confidentiality.
- Contacted insurance company to verify patient coverage before visit.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
Patient Services Assistant
Royal Hospital For Women And Children
Riffa
04.2019 - 08.2021
- Greeted incoming patients, managed sign-ins and directed each to correct locations.
- Checked registrations and pay codes for next day's appointments.
- Printed department and physician schedules.
- Triaged telephone calls to effectively manage time and resources.
- Built and maintained positive working relationships with patients and staff.
- Developed and implemented customer service policies and procedures.
- Resolved billing inquiries and disputes in timely fashion.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
Certificate - HSI CPR AED Adult (2020) -DC Class
American Safety And Healthy Institute
U.S. Accredited Online Course10.2023
Certificate - Infection Prevention and Control Principles
Smart Management Consultancy
Manama, Bahrain2023
Certificate - Healthcare Quality Management:
Smart Consultancy
U.K Based Online College03.2022
Certificate - Patient Safety
Smart Management Consultancy
U.K Online Accredited College 02.2022
Diploma - Tourism and Hospitality
IMC University of Applied Sciences
Krems, Vienna2005
Overview
5
5
years of professional experience
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