ANGELICA VISITACION

• Facilitated meetings and discussions between clients, sales and delivery teams.
• Increased referral business by actively networking within the community and participating in local events representing the bank.
• Monitored, followed-up and escalated cases to meet customer response commitments.
• Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
• Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
• Maintained and built close relationships with customers through regular contact and visits.
• Coordinated with compliance officers to ensure adherence to regulatory guidelines in all client interactions and transactions.
• Enhanced team productivity by providing ongoing training and support to junior Relationship Officers.
• Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
• Exceeded key performance indicators through diligent follow-up, effective negotiation, and a strong focus on meeting client expectations.

. Maintaining client/ sales values with confidentiality.

• Reporting directly to General Manager by providing high level of support to the Management and Section heads of the Operation by performing secretarial and administrative role by developing and maintaining office and record system, organizing, daily scheduling of meetings and activities.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.
• Transcribed phone messages and relayed to appropriate personnel.
• Boosted morale within teams by fostering a positive work environment with open lines of communication.
• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
• Developed and implemented office policies and procedures to facilitate smooth workflow.
• Assisted in the recruitment process by screening resumes, scheduling interviews, and providing candidate feedback to executives.
• Managed vendor relations ensuring the best quality services at competitive prices while maintaining strong partnerships.
• Updated and maintained confidential databases and records.
• Took notes and dictation at meetings.
• Filed paperwork and organized computer-based information.
• Maintained strict confidentiality in all aspects of personal, financial, and corporate information.

• Reporting directly to Managing Director and General Manager by providing senior level administrative role by developing and maintaining office and record system, organizing, daily scheduling of meetings and activities.
• Handled confidential information in professional manner.
• Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
• Enhanced executive productivity by efficiently managing schedules and appointments.
• Transcribed phone messages and relayed to appropriate personnel.
• Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
• Organized and updated schedules for executives.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Improved internal communication by creating informative reports, presentations, and memos for executives and team members.
• Documented and distributed meeting notes to identify, analyze, and improve workflows.
• Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Took notes and dictation at meetings.
• Worked with senior management to initiate new projects and assist in various processes.

• Directly reporting to Managing Director/CEO of the company
• Provide support to variety of staff members and managers.
• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
• Entered data into system and updated customer contacts with information to keep records current.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Created and updated records and files to maintain document compliance.
• Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
• Supported human resources initiatives by assisting with recruitment, onboarding, and employee evaluations.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Assisted manager in all aspects of business operations.
• Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
• Supported business growth by assisting in marketing campaigns and assisting in the preparation and submittals of quotations and tender proposals.

• Reporting to General Manager by providing senior level administrative role by developing and maintaining office and record system, organizing, daily scheduling of meetings and activities.
• Contributed to effective team management by maintaining open lines of communication with staff members across departments.
• Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
• Managed executive calendar to maximize time utilization and ensure timely attendance at important meetings.
• Assisted in hiring new employees by coordinating interviews, conducting reference checks, and participating in final selection decisions.
• Transcribed phone messages and relayed to appropriate personnel.
• Handled confidential information in professional manner.

• Responsible for all the tasks delegated to a manager when a manager is not around the workplace
• Support manager in accomplishing the task.

• Full time private tutor for 2 kids of 12 and 10 years old by teaching them English, Science and Math subjects

• Responsible for maintaining the records and files of After Sales Department
• Prepare reports and quotations.

• Handle the group of 20 members/enumerators, identify the problems in the field and give solution to it
• Responsible for all the supplies of materials needed and used during the entire census operation.

• Maintain record of all the files in Mayor's Office
• Received and stamped letters and documents.

• Prepares weekly and final reports submitted by the members
• Handle a team of 4 members, visit and know their problems encounter in the field.