Ann Njoki
Sales Assistant
Manama,14
Summary
Proven track record in enhancing customer experience and security operations, notably with G4S Secure Solutions. Skilled in surveillance and customer service, adept at crisis management and team collaboration. Increased sales through personalized service and strategic merchandise placement. Quick to master new skills, ensuring compliance and privacy in high-stakes environments.
Overview
9
9
years of professional experience
Work History
CCTV Operator
G4S Secure Solutions
City Center Bahrain.
08.2022 - Current
- Watched both live and recorded video surveillance footage.
- Assisted law enforcement with investigations by providing relevant CCTV footage when required.
- Recorded time, date and location of incidents.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Ensured data privacy compliance by strictly adhering to company policies and legal guidelines when handling sensitive video recordings.
- Enhanced security by monitoring and operating multiple CCTV cameras in a professional setting.
- Demonstrated excellent multitasking abilities while managing multiple screens simultaneously without compromising attention to detail or situational awareness.
Sales Assistant
Bantu Closet
Nairobi, Kenya
03.2019 - 05.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
- Executed visual merchandising strategies to attract customers and drive sales.
Gift Shop Assistant
A & L Gift Shop
Nairobi, Kenya
04.2015 - 01.2019
- Coordinated with suppliers for timely delivery of merchandise, ensuring adequate stock availability during peak seasons.
- Processed customer transactions accurately, handling cash and credit card payments securely.
- Expanded revenue streams by suggesting new products or lines of business relevant to customer interests.
- Assisted in planning and executing successful in-store events and promotions, driving foot traffic and increasing sales.
- Trained new employees on store policies, procedures, and best practices, contributing to their smooth integration into the team.
Education
Certificate - Visual Merchandising Essentials
Alison
Online 08.2024
Certificate - First Aid And Basic Life Support
American Heart Association
Manama, Kingdom Of Bahrain 01.2023
High School Diploma -
Birithia Girl’s High School
Nyeri, Kenya 09.2013
Skills
Excellent customer service
Ability to work as a team
Negotiating and persuading skills
Able to stay calm in stressful situations
Excellent communication skills
Quick learner
Ability to use my own initiative
Able to work under little or no supervision
Languages
English
Advanced (C1)
Arabic
Beginner (A1)
Swahili
Advanced (C1)
Timeline
CCTV Operator
G4S Secure Solutions
08.2022 - Current
Sales Assistant
Bantu Closet
03.2019 - 05.2022
Gift Shop Assistant
A & L Gift Shop
04.2015 - 01.2019
Certificate - Visual Merchandising Essentials
Alison
Certificate - First Aid And Basic Life Support
American Heart Association
High School Diploma -
Birithia Girl’s High School