APRIL ANNE CABAHUG
Gulf Executive Residence Juffair
Jubail,Manama
Work Preference
Work Type
Full Time
14
years of professional experience
Experienced with managing guest interactions and ensuring high level of satisfaction. Utilizes effective communication and problem-solving to address guest needs efficiently. Track record of fostering welcoming and hospitable environment through strong interpersonal skills and attention to detail.
Work History
Guest Service Agent
1 Year 4 Months- Front desk operations, check-in/check-out, reservations, billing, guest requests, telephone and email handling, interdepartmental coordination, and complaint resolution.
Front Office Associate
4 Years 8 Months- Managed front desk operations, guest services, IDS system, payments, reservations, and guest inquiries.
Guest Service Agent
2 Years- Managed reservations using OPERA PMS and provided outstanding guest service.
Computer-Aided Telephone Interviewer
1 Year 4 Months- Conducted customer interviews and maintained high-quality data collection.
Education
Bachelor of Science - Hotel and Restaurant Technology
Skills
- Front Office operations mastery
- Hospitality standards
- Customer satisfaction
- Can work under pressure
- Flexible in adapting and coordinating with people
- Self-motivated with sense of work reliability
- Eager to learn
Languages
English
Full Professional
Filipino
Full Professional
Timeline
Guest Service Agent
Gulf Executive Residence Juffair
03.2025 - CurrentRead More
Front Office Associate
The Diva Hotel
11.2019 - 07.2024Read More
Guest Service Agent
Hani Suites & Spa
10.2013 - 10.2015Read More
Computer-Aided Telephone Interviewer
ASCEND Inc.
02.2012 - 06.2013Read More
Aklan State University
Bachelor of Science from Hotel and Restaurant Technology
Read More