Travelling
Aqeela Hussain Abdulla
Abudhindi
H 1601 R1817 Block 1018 Al Lawzi
Summary
Organized Call Center Agent offering 3-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Focused [Accountant Assistant] offers [3] years of accounting experience, AP/AR management and collections. Dedicated to contributing to team objectives and fostering company growth.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Agent
SADAD Electronic Payment System BSC Closed
Manama
10.2021 - Current
- Provided primary customer support to internal and external customers.
- Resolved over [60] customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers and suggested other options if preferred product was unavailable.
Accountant Assistant
Al Saegh Transport
Abu Saiba
02.2018 - 07.2021
- Provided clerical support to all accounting professionals in department.
- Answered phone calls regarding financial matters such as payments due.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Produced and distributed invoices and financial documents.
- Processed payroll by validating work hours and attendance of employees.
Call Center Agent
Batelco
Al Hamala
05.2014 - 06.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded to customer requests for products, services and company information.
- Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Education
National Diploma in Finance - Finance
Bahrain Training Institute
Isa Town, Bahrain 09.2010 - 06.2013
Skills
Documentation and reporting
Complaint resolution
Sales expertise
Report preparation
Customer Relations
Microsoft Office Suite proficiency
Professional telephone demeanor
Money handling abilities
Administrative support
Interests
Exercising
Cooking
Reading
Makeup & Art
Timeline
Customer Service Agent
SADAD Electronic Payment System BSC Closed
10.2021 - Current
Accountant Assistant
Al Saegh Transport
02.2018 - 07.2021
Call Center Agent
Batelco
05.2014 - 06.2016
National Diploma in Finance - Finance
Bahrain Training Institute
09.2010 - 06.2013