Travelling
Aqeela Hussain Abdulla
Abudhindi
H 1601 R1817 Block 1018 Al Lawzi
Summary
Organized Call Center Agent offering 3-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Focused [Accountant Assistant] offers [3] years of accounting experience, AP/AR management and collections. Dedicated to contributing to team objectives and fostering company growth.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Agent
SADAD Electronic Payment System BSC Closed
Manama
10.2021 - Current
- Provided primary customer support to internal and external customers.
- Resolved over [60] customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers and suggested other options if preferred product was unavailable.
Accountant Assistant
Al Saegh Transport
Abu Saiba
02.2018 - 07.2021
- Provided clerical support to all accounting professionals in department.
- Answered phone calls regarding financial matters such as payments due.
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Produced and distributed invoices and financial documents.
- Processed payroll by validating work hours and attendance of employees.
Call Center Agent
Batelco
Al Hamala
05.2014 - 06.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Responded to customer requests for products, services and company information.
- Resolved over 100 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Education
National Diploma in Finance - Finance
Bahrain Training Institute
Isa Town, Bahrain 09.2010 - 06.2013
Skills
Documentation and reporting
Interests
Exercising
Cooking
Reading
Makeup & Art
Timeline
Customer Service Agent
SADAD Electronic Payment System BSC Closed
10.2021 - Current
Accountant Assistant
Al Saegh Transport
02.2018 - 07.2021
Call Center Agent
Batelco
05.2014 - 06.2016
National Diploma in Finance - Finance
Bahrain Training Institute
09.2010 - 06.2013
Similar Profiles
MERIN VARUGHESEMERIN VARUGHESE
QA ENGINEER at SADAD ELECTRONIC PAYMENT SYSTEMQA ENGINEER at SADAD ELECTRONIC PAYMENT SYSTEM
Zeynep KOSE KAUNASZeynep KOSE KAUNAS
Risk Manager at PayCo Electronic Money And Payment ServicesRisk Manager at PayCo Electronic Money And Payment Services
Ehsan EskandariEhsan Eskandari
Product Owner at Pasargad Electronic PaymentProduct Owner at Pasargad Electronic Payment