ARLENE FRIGILLANA
Summary
Experienced hospitality professional focused on delivering exceptional guest experiences and maintaining high service standards. Skilled in customer service, conflict resolution, and team collaboration, ensuring seamless operations and satisfied clientele. Adept at working in fast-paced environments and adapting to diverse customer needs.
Overview
13
13
years of professional experience
Work History
Tailor
Alyousif Stores
Manama, Bahrain
2024.09 - Current
- Offered professional aftercare advice on garment maintenance prolonging lifespan of clothes.
- Used irons and pressing machines to remove creases from garments.
- Interpreted sketches and patterns to deliver results consistent with artistic vision.
- Attached labels and tags to clothing of customers to minimise errors.
Branch Team Leader/Sales/Barista
Black Series General Trading W.L.L (VAPEMAN)
Manama, Bahrain
2021.04 - 2024.09
- Greets and Receive Customer in a welcoming manner
- Drive sales through customer engagement, suggestive selling and sharing product knowledge
- Document sales by updating customer's profile
- Processing customers payment thru cash or card transaction
- Monitoring availability of store items, including ordering, receiving and checking all items
- Handling staff schedule and monitoring their performance
- Handling customer compliant or inquires in the branch
- Monitoring Sales and Contribute Ideas to achieve given monthly target
Waitress/Cashier
Just Perfect Restaurant
Manama , Bahrain
2019.08 - 2021.04
- Welcome and assist Customers in welcoming manner
- Monitoring Restaurant activity to determine dining flow
- Respond to Guest inquires and request in timely, friendly and efficient manner
- Creates a positive guest experience by delivering of high level quality service
- Cashiering taking customers order while paying attention with the details
Wedding Organizer
Family Business
Aringay La union, Philippines
2015.05 - 2019.09
- Facilitated clear communication among all stakeholders to avoid miscommunication or confusion on the big day.
- Hired temporary event staff based on budgets, event size and specialised skills required.
- Conducted comprehensive venue research and selection based on client requirements and budget constraints.
- Obtained client feedback to determine improvements for future events.
- Assisted Customers with conceptualized events and wedding through consultations
- Manage and Scheduled all the wedding consultations
- Assisted Guest with any special request during their visits
- Maintain good Communication through phone calls and returned phone messages
- manage numerous accounts assuring that balance are paid and order are correctly inputted and adjusted
- Set up rehearsal dinners with chair and tables, decorations, plates and silverware as well as food and drinks
Waitress/Cashier
Ocean Breeze Resort and Restaurant
San Fernando La union, , Philippines
2013.07 - 2014.05
- Met special dietary requests with careful preparation and presentation of dishes.
- Attended to customer's needs proactively for first-class waiting service.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Improved customer satisfaction by providing efficient and friendly service.
Waitress
Cabaña Hotel and Restaurant
San Fernando La Union, Philippines
2012.04 - 2013.05
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Greeted and escorted guests to tables.
Education
Under Grad. - Beautician
ALS
San Fernando La Union , Philippines 05/2014 - 10/2014
Secondary Education
Baguio City National High School
Baguio City, Philippines /2007 - /2011
Skills
- Interpersonal communication
- Proactive approach
- Multitasking efficiency
- Resilience under pressure
- Self-motivation
- Confident communicator
- Complaint resolution
- Retail merchandising expertise
- Communication proficiency
- Stress tolerance
- Sales target achievement
References
Ms. Jennifer Bergonia, Vapeman Account Manama Bahrain
+973 33107754
References
References available upon request.
Timeline
Tailor
Alyousif Stores
2024.09 - Current
Branch Team Leader/Sales/Barista
Black Series General Trading W.L.L (VAPEMAN)
2021.04 - 2024.09
Waitress/Cashier
Just Perfect Restaurant
2019.08 - 2021.04
Wedding Organizer
Family Business
2015.05 - 2019.09
Waitress/Cashier
Ocean Breeze Resort and Restaurant
2013.07 - 2014.05
Waitress
Cabaña Hotel and Restaurant
2012.04 - 2013.05
Under Grad. - Beautician
ALS
05/2014 - 10/2014
Secondary Education
Baguio City National High School
/2007 - /2011
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