Arockia Jegan Yesudason
Nagercoil
Summary
Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and components configurations. Successful career history comprising more than 25 years. Astute professional highly skilled in large-scale IT installation and upgrade projects. Talented individual offering dynamic skill set in network infrastructure, global connectivity and pre-sales assistance. Over 15 years consulting experience within ICT technology sector. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Technical Consultant and Support
MenaMoney Technologies
10.2021 - Current
- Assessed business requirements to create focused solutions.
- Improved systems with addition of new features and infrastructure.
- Troubleshot systems comprised of security alarms and Internet connectivity.
- Developed technical requirement documentation for new software products.
- Authored best practices documentation for use in new personnel onboarding processes.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Offered input for complex documents to support client-ready final versions.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Collaborated with upper management to drive strategy and implement new processes.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Delivered services to customer locations within specific timeframes.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Remote- Technical Support (Home Based)
MenaMoney Technologies
08.2019 - 09.2021
- Provided on-site and remote technical support to users.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Resolved 10 technical support inquiries per day.
- Resolved 5 technical support inquiries per day.
- Liaised between customers, partners, service engineering teams and support as expert technical resource.
- Provided technical support and issue resolution to users via remote assistance platforms.
- Created and implemented technical support plans for audio-visual systems.
- Developed post-sale technical processes for installation and technical support.
- Coordinated and provided technical support to different partners.
- Analyzed supportability aspects of proposed products, defining required remote and on-site support assets needed for adequate post-sale sustainability.
IT Infrastructure Pre-Sale Consultant
Eureanes Computers
05.2017 - 07.2019
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Created and managed project plans, timelines and budgets.
IT Supervisor
Takaud Savings and Pensions
09.2013 - 03.2017
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Customized and repaired technology based on staff requests.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Guided organizational technology strategy and roadmaps.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Oversaw daily performance of computer systems and immediately responded to the issues to keep network up and running.
- Interacted and negotiated with vendors, out sources and contractors to secure products and services.
- Created and terminated user's accounts from start to finish in business applications.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Managed life cycle replacement of hardware and software.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated secure system access of users to various department systems and platforms.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Implemented and maintained technology and software budget.
- Oversaw development and implementation of improvements to support network operations.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Oversaw daily performance of computer systems and immediately responded to the issues to keep network up and running.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
IT System Administrator
Gulf Business Machine
11.2012 - 08.2013
- Worked as in-house Service Support Engineer to Takaud Savings and Pensions B.S.C
- .Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Customized and repaired technology based on staff requests.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Guided organizational technology strategy and roadmaps.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Oversaw daily performance of computer systems and immediately responded to the issues to keep network up and running.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Created and terminated user's accounts from start to finish in business applications.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Managed life cycle replacement of hardware and software.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Coordinated secure system access of users to various department systems and platforms.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Implemented and maintained technology and software budget.
- Oversaw development and implementation of improvements to support network operations.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Developed multi-site IT execution strategies, aligning work orders at 3 locations to effectively align available resources with historical service data.
IT Supervisor
Mnemonics Computer
12.2011 - 10.2012
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Created and terminated user's accounts from start to finish in business applications.
- Managed life cycle replacement of hardware and software.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Senior IT Systems Administrator
Murray & Roberts Int’l
07.2008 - 10.2011
- Identified and resolved network congestion issues and bottlenecks.
- Performed network security design and integration duties.
- Evaluated software products to determine compatibility with existing systems.
- Analyzed network traffic and performance metrics to optimize system performance.
- Diagnosed and executed resolution for network and server issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Designed and evaluated WAN and LAN connectivity technologies.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Developed and documented network policies, procedures and standards.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Devised scripts and automation tools to improve system efficiency.
System Support Engineer
Gulf Computer Services
06.2004 - 05.2008
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Analyzed and managed software patches and versions necessary for successful operating system upgrades.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
- Maintained computer systems, installed and upgraded new systems.
- Performed troubleshooting and maintenance of existing network systems.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Configured security settings and granted system access to groups and individuals.
- Tracked problematic system errors by implementing various user support tracking metrics.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
Education
BSC - IT
Venkateshwara University
Itanagar , Arunachal Pradesh02.2019
Diploma - Computer Technology
Morning Star Polytechnic
Nagercoil04.1999
Skills
- ITIL Methodology
- Problem Management
- Change Management
- IT Risk Framework
- IT Infrastructure Planning
- IT Infrastructure Design
- ICT Project Management
- Resource Management
- Vendor Management
Certification
- Microsoft Certified System Engineer (MCSE)
- CISCO Certified Network Associate (CCNA)
Personal Information
- Date of Birth: 05/24/76
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Technical Consultant and Support
MenaMoney Technologies
10.2021 - Current
Remote- Technical Support (Home Based)
MenaMoney Technologies
08.2019 - 09.2021
IT Infrastructure Pre-Sale Consultant
Eureanes Computers
05.2017 - 07.2019
IT Supervisor
Takaud Savings and Pensions
09.2013 - 03.2017
IT System Administrator
Gulf Business Machine
11.2012 - 08.2013
IT Supervisor
Mnemonics Computer
12.2011 - 10.2012
Senior IT Systems Administrator
Murray & Roberts Int’l
07.2008 - 10.2011
System Support Engineer
Gulf Computer Services
06.2004 - 05.2008
BSC - IT
Venkateshwara University
Diploma - Computer Technology
Morning Star Polytechnic
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