Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
ASHRAF IBRAHIM

ASHRAF IBRAHIM

Juffair

Summary

Self-starting Front Desk shift leader with 25 years of experience and training in leadership . Proactive problem-solver with dedication to individualized client relationships and workplace organization.

Overview

25
25
years of professional experience

Work History

Front Office Shift Leader

SWAY SUITES HOTELS & APARTMENT BAHRAIN
02.2024 - Current
  • Motivated staff by setting goals, providing ongoing feedback, and rewarding and recognizing employees.
  • Assisted guests by displaying knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
  • Drove sales and maximized revenue by up-selling rooms and amenities.
  • Interviewed, hired, coached, and developed front office associates.
  • Monitored office supplies by checking inventory and placing orders.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.

Guest Relations Manager

JUFFAIR AVENUE HOTEL
03.2022 - 02.2024


  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Surveyed guests to check for areas in need of improvement.
  • Enhanced response and resolution systems to meet changing demands.
  • Monitored guest feedback, using to improve service and departmental operations.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Conducted regular training sessions for staff to keep up to date with customer service practices.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with check-ins, account inquiries, and any additional services needed.

Operations Manager

PARK WAY BAHRAIN
03.2020 - 02.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.
  • Increased profit by streamlining operations.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Front Office Shift Leader/Front Desk Night Auditor

Gold State Hotel
01.2019 - 12.2020

Front Office Shift Leader & Night Auditor

LANDMARK HOTEL, DEIRA
10.2008 - 12.2018

Front Desk Supervisor /Night Auditor Supervisor

AL WAHA PALACE HOTEL
09.2003 - 08.2008

Room Service Cashier

AL WAHA PALACE HOTEL
07.2000 - 08.2003

Education

High School Diploma -

KOOTHALI HIGH SCHOOL
KOZHIKODE
06-1995

Skills

  • Room assignment
  • Property management systems
  • Reservation management
  • Cash handling expertise
  • Complaint handling
  • Shift scheduling
  • Basic accounting
  • Process improvement
  • Customer service
  • Interpersonal relations
  • Guest relations management
  • Staff training and development

Languages

English
Professional Working
Arabic
Professional Working
Hindi
Professional Working
Malayalam
Native or Bilingual

Timeline

Front Office Shift Leader

SWAY SUITES HOTELS & APARTMENT BAHRAIN
02.2024 - Current

Guest Relations Manager

JUFFAIR AVENUE HOTEL
03.2022 - 02.2024

Operations Manager

PARK WAY BAHRAIN
03.2020 - 02.2022

Front Office Shift Leader/Front Desk Night Auditor

Gold State Hotel
01.2019 - 12.2020

Front Office Shift Leader & Night Auditor

LANDMARK HOTEL, DEIRA
10.2008 - 12.2018

Front Desk Supervisor /Night Auditor Supervisor

AL WAHA PALACE HOTEL
09.2003 - 08.2008

Room Service Cashier

AL WAHA PALACE HOTEL
07.2000 - 08.2003

High School Diploma -

KOOTHALI HIGH SCHOOL

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ASHRAF IBRAHIM