Ashraful Islam
Store manager
Manama,Manama
Summary
Experienced Store Manager with 6 years of retail experience. Proven record of increasing sales and decreasing losses. Skilled in staff training, customer service, and inventory management.
Accomplished Store Manager at Carrefour (Majid Al Futtaim), adept in leadership and problem-solving, significantly increased customer satisfaction through innovative training programs and efficient inventory management. Excelled in driving sales and profit growth by analyzing trends and fostering vendor relationships. Skilled in communication and customer service management, ensuring top-notch service standards.
Overview
7
7
years of professional experience
Work History
Store Manager
Carrefour (Majid Al Futtaim)
07.2017 - Current
- Managed a retail store with 50 employees.
- Developed and implemented effective training programs to ensure the highest level of customer service.
- Implemented new processes and procedures to improve efficiency and reduce costs.
- I work in all kinds of markets: Hypermarket, Compact market & Supermarket also.
- Analyzed sales data to identify trends and develop strategies to maximize store sales and profits.
- Developed and maintained effective relationships with vendors and suppliers.
- Coordinated promotional activities and special events to increase customer engagement.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
Education
No Degree -
S I C Intermediate Collage (India)
India01-2012
Skills
- Leadership
- Problem-solving
- Organizational
- Time management
- Communication
- Customer Service Management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Arabic
Upper intermediate (B2)
Timeline
Store Manager
Carrefour (Majid Al Futtaim)
07.2017 - Current
No Degree -
S I C Intermediate Collage (India)
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