Experienced with managing executive schedules, organizing meetings, and overseeing correspondence. Utilizes effective communication and organizational skills to support high-level executives seamlessly. Track record of improving office efficiency and maintaining smooth administrative processes.
Hi, I’m
Athul Kallada Mallisserry
Sales and Follow Up Specialist
Manama
Summary
Overview
13
years of professional experience
Work History
Hassan Ebrahim Bukamal and Sons W.L.L.
Sales and Administrative Executive
03.2016 - Current
Job overview
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Maintained protocol throughout routine work days and special events.
Mahindra and Mahindra Financial Services ltd
Customer Manager
03.2015 - 10.2015
Job overview
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
Muthoot Fincorp Limited
Sales and Credit Analyst Officer
02.2014 - 03.2015
Job overview
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
HDFC Bank Ltd
Junior Operational Officer
05.2012 - 08.2013
Job overview
- Spearheaded employee training programs to ensure staff were equipped with necessary skills for optimal performance in their roles.
- Established key performance metrics to evaluate operational effectiveness and identify areas for improvement.
- Facilitated communication between departments, ensuring seamless information flow and timely resolution of issues.
- Championed safety initiatives throughout the organization, fostering a culture that prioritized employee well-being on the job site.
- Streamlined operational processes by implementing efficient systems and reducing redundancies.
Education
Bharathiyar University
Graduate in Commerce from Computer Application
01.2011
University Overview
Bharathiya Vidya Bhavan School
Commerce from Computer Science
01.2008
University Overview
Skills
- Client support
- Analytical problem solving
- Proficient in computer applications
- Leadership development
- Sales and marketing alignment
- Service excellence
- File system administration
- Administrative management
- File organization
- Information protection
Languages
English (Fluent)
Hindi (Intermediate)
Malayalam (Fluent)
Timeline
Sales and Administrative Executive
Hassan Ebrahim Bukamal and Sons W.L.L.
03.2016 - Current
Customer Manager
Mahindra and Mahindra Financial Services ltd
03.2015 - 10.2015
Sales and Credit Analyst Officer
Muthoot Fincorp Limited
02.2014 - 03.2015
Junior Operational Officer
HDFC Bank Ltd
05.2012 - 08.2013
Bharathiya Vidya Bhavan School
Commerce from Computer Science
Bharathiyar University
Graduate in Commerce from Computer Application
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