Athul Kallada Mallisserry
Gufool,Manama,Bahrain
Summary
Experienced executive with a proven track record of delivering mission-critical results over a span of 10 years. Possessing exceptional communication and cross-cultural team management skills, excels in fostering strong relationships and driving collaboration. With an entrepreneurial mindset, consistently strives for optimal profitability. Ambitious team leader specializing in forging strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
13
13
years of professional experience
Work history
Sales and Service Coordinator
Hassan Ebrahim Bukamal and Sons W.L.L.
Bahrain,Manama
03.2016 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within organization.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Achieved company growth by implementing strategic marketing plans and business development initiatives.
- Identified trends and assessed opportunities to improve processes and execution.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Customer Manager
Mahindra and Mahindra Financial Services ltd
Kozhikode,Kerala
03.2015 - 10.2015
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Managed department call volume of 50calls per day and coordinated department schedules to maximize coverage during peak hours.
Sales and Credit Analyst Officer
Muthoot Fincorp Limited
Kozhikode,Kerala
02.2014 - 03.2015
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Enhanced credit risk assessment by conducting thorough financial statement analysis and cash flow projections.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
- Enhanced customer relationships through effective communication of complex financial information, contributing to loyalty and retention.
Junior Operational Officer
HDFC Bank Ltd
Kozhikode,Kerala
05.2012 - 08.2013
- Oversaw inventory management, maintaining optimal stock levels and reducing waste through effective forecasting methods.
- Optimized resource allocation with data-driven decision-making, leading to cost savings and increased efficiency.
- Developed strong working relationships with cross-functional teams, fostering collaborative environment for project success.
- Managed budgets and resources for multiple projects, ensuring timely delivery within allocated constraints.
- Maintained accurate records on all aspects of operations including personnel management, supply chain coordination, financial tracking.
- Streamlined operational processes by implementing efficient systems and reducing redundancies.
- Established key performance metrics to evaluate operational effectiveness and identify areas for improvement.
Education
Bachelor of Arts - Computer Application
Bharathiyar University
2011
Skills
- Problem-solving
- Communication skills
- Calm under pressure
- Team building
- Strategic planning
- Public Relations
Languages
English (Fluent)
Hindi (Intermediate)
Malayalam (Fluent)
Timeline
Sales and Service Coordinator
Hassan Ebrahim Bukamal and Sons W.L.L.
03.2016 - Current
Customer Manager
Mahindra and Mahindra Financial Services ltd
03.2015 - 10.2015
Sales and Credit Analyst Officer
Muthoot Fincorp Limited
02.2014 - 03.2015
Junior Operational Officer
HDFC Bank Ltd
05.2012 - 08.2013
Bachelor of Arts - Computer Application
Bharathiyar University
Similar Profiles
Athul Kallada MallisserryAthul Kallada Mallisserry
Sales and Administrative Executive at Hassan Ebrahim Bukamal and Sons W.L.L.Sales and Administrative Executive at Hassan Ebrahim Bukamal and Sons W.L.L.
MUHAMMED FAISMUHAMMED FAIS
PROCUREMENT ENGINEER at Hassan Ebrahim Bukamal & Sons CompanyPROCUREMENT ENGINEER at Hassan Ebrahim Bukamal & Sons Company
SHOHUG KAZISHOHUG KAZI
Working as a Fine Foods –HHM GROUP- Wholesale Di at Hassan & Habib Sons of Mahmood Company w.l.l. Working as a Fine Foods –HHM GROUP- Wholesale Di at Hassan & Habib Sons of Mahmood Company w.l.l.
Aishwarya PoojaryAishwarya Poojary
Administrative Assistant at Smart Blast General Trading Co. BahrainAdministrative Assistant at Smart Blast General Trading Co. Bahrain
MOHAMMED JIBON TARAPDERMOHAMMED JIBON TARAPDER
Cashier at Mohammed jibon tarapderCashier at Mohammed jibon tarapder