Aufa Nur Karimah
Tubli
Summary
Adaptable and responsible Hospitality graduate with a strong desire to secure a position within the Hospitality Industry. Leveraging professional skills acquired through previous work experiences, committed to delivering exceptional customer service. Aiming to consistently exceed expectations and receive positive feedback from management, showcasing present ability and flexibility in handling diverse tasks and situations.
Overview
10
10
years of professional experience
Work History
Waitress
Downtown Rotana
04.2023 - Current
- Company Overview: Manama, Bahrain - A hotel known for its hospitality and service standards
- Perform all necessary tasks to service Food and Beverage according to the standard of performance manual of the hotel
- Great and seat customers and serve them in a professional, discreet and personalized way
- Acquire in depth knowledge of the Food and Beverage menu of the assigned outlet in order to assist and provide advice to Guests
- Consistently monitor the quality of Food and Beverage being served
- Practice good customer relations and attend to customer complaints / queries satisfactorily
- Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
- Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)
- Ensure minimum wastage, breakage and spoilage
- Actively use up selling techniques to exceed Guest expectations and increase revenue
- Operate in a safe and environmentally friendly way to protect guests and colleagues health and safety, as well as protect and conserve the environment
- Comply with hotel environment, health and safety policies and procedures
- Manama, Bahrain - A hotel known for its hospitality and service standards
Waitress, Housekeeping, Cashier and Administration
1911 Café & Restaurant
03.2017 - 06.2022
- Company Overview: Kalibendo Banyuwangi, East Java, Indonesia - A café and restaurant known for its local cuisine and hospitality
- Conduct all transactions and answer store phone calls and offer assistance accordingly
- Make a product offer to customers and provide important information related to these products
- Becoming tour guide for tourists in factories and plantations, and given appreciation by Guests so they come back again
- Perform monthly restaurant sales and expense reports
- Organize an event in a restaurant with a capacity of more than 50 people
- Arrange the expedition for restaurant products to be sent to consumers and look for more affordable prices with the best delivery quality
- Check the restaurant stock every week and ensure that the stock can meet the needs of the restaurant
- Manage the junior when working at the restaurant because I was the first senior to work at the restaurant and get along well with co-workers even though there are often problems, but they are quickly resolved
- Handle every guest complaint by providing an alternative so that guests feel comfortable with the restaurant
- Invited customers into the restaurant in a friendly manner and seated them at appropriate tables
- Daily cleaning, sweeping, mopping in the area of café and cottages
- Can operate a coffee machine and make a little latte art
- Kalibendo Banyuwangi, East Java, Indonesia - A café and restaurant known for its local cuisine and hospitality
Internship as Housekeeping, F&B Service and FO Department
NEW YORK HOTEL
05.2015 - 11.2015
- Company Overview: Johor Bahru, Malaysia - A hotel offering various services including accommodation and dining
- Check in and Check Out for every guest who visits the hotel
- Handle payments using debit or credit cards and perform check-in using booking websites or online marketplace such as Booking and Agoda
- Make a call for guests who will check out on that day and ensure guests receive the call or check through the Bellboy to help provide information for guests who will check out
- Check every room order and events every change of shift
- Learn to find tourist attractions or other important places around the hotel to provide information to guests when needed
- Routinely cleaned 15 checkout rooms during a typical shift maintaining an average time
- Set up a table for breakfast and lunch during buffet event
- Maintain log books, including sign-in/out logs, front desk expenditures, and calls received
- Johor Bahru, Malaysia - A hotel offering various services including accommodation and dining
Internship as Housekeeping, F&B Service and FO Department
Mahkota Plengkung Hotel
07.2014 - 10.2014
- Company Overview: Banyuwangi, East Java, Indonesia - A hotel providing accommodation and food services
- Taking customer orders and delivering food and beverage
- Worked with another internship to divide roles and manage tight for more than 25 rooms
- Banyuwangi, East Java, Indonesia - A hotel providing accommodation and food services
Education
Vocational High School - Hospitality Industry
SMK Negeri 1 Banyuwangi
01.2016
Skills
- Problem-solving abilities
- Active Listening
- Customer Service
- Money handling abilities
- Payment Processing
- Microsoft Excel
- Follow-up skills
- Product Knowledge
- Administrative Support
- Microsoft Office Suite
- Staff Training
- Research
- Conflict Mediation
- Brand representation
- POS systems expert
- Hospitality
- Outstanding communication skills
- Food and Beverage Operations
- Telephone Etiquette
- Reservations Management
- Guest experiences
- Guest accommodations
- Computer Skills
Accomplishments
- Completed an overseas and domestic internship in the Hospitality industry for 9 months.
- Worked in a medium-sized company with loyalty for 5 years and maintaining small odd jobs.
- Getting along well with other coworkers.
- Responded promptly to customer requests.
- Commended by management for being honest and presentable.
Timeline
Waitress
Downtown Rotana
04.2023 - Current
Waitress, Housekeeping, Cashier and Administration
1911 Café & Restaurant
03.2017 - 06.2022
Internship as Housekeeping, F&B Service and FO Department
NEW YORK HOTEL
05.2015 - 11.2015
Internship as Housekeeping, F&B Service and FO Department
Mahkota Plengkung Hotel
07.2014 - 10.2014
Vocational High School - Hospitality Industry
SMK Negeri 1 Banyuwangi
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