BEZAWDA VENKATA SOWMYA
HYDERABAD,INDIA
Summary
Hospitality and healthcare operations manager with six years of experience in boosting guest and patient satisfaction while optimizing operational efficiency. Demonstrated success in staff training, customer service, and process improvement. Expertise in streamlining workflows and implementing cost-saving initiatives. Strengths include guest service, teamwork, and communication.
Overview
2026
2026
years of professional experience
Work history
Branch manager
Nephro Plus Health Care Ltd.
Hyderabad, India
08.2024 - Current
- Ensure smooth daily operations of the dialysis unit, focusing on patient and customer satisfaction .
- Manage staff schedules, attendance, and performance to maintain high service standards
- Oversee billing and cash handling processes with accuracy and accountability.
- Lead staff training initiatives to improve service quality and operational efficiency .
- Develop a new record management system to improve documentation accuracy and efficiency.
- Analyze guest satisfaction surveys to identify service trends and implement improvement plans.
- Foster a proactive team environment by encouraging staff participation in process improvements.ication and collaboration.
HR Executive
Marvel Electric Technology, Hyderabad
Hyderabad, India
- Led full-cycle recruitment and onboarding, building a capable and motivated workforce.
- Implemented employee engagement programs to enhance morale and retention.-
- Coordinated leave and payroll processing in compliance with company policies.
- Collaborated with managers to address performance issues, promoting positive employee relations.
- Tracked HR metrics to identify high performers and training needs.
- Administered performance reviews and development plans.
Team Lead
Apollo Tele Health Services
Hyderabad, India
- Managed patient scheduling and reminders, ensuring organized care coordination.
- Resolved patient and team issues calmly and professionally, maintaining high service standards.
- Maintained accurate patient records to support quality care and regulatory compliance.
- Monitored team performance and conducted quality checks, providing training and support as needed.
- Assisted cross-departmentally to improve overall operational efficiency.
- Provided timely communication via phone and email to support team and patient needs.
Team In-Charge
Garden Eden Property Developer
Hyderabad, India
- Directed billing and collections processes, reconciling accounts and ensuring timely payments.
- Managed a team of agents, setting targets and monitoring performance against goals.
- Communicated with clients to resolve overdue payments, demonstrating patience and professionalism.
- Provided training in customer service and negotiation techniques to improve team effectiveness.
- Maintained detailed customer records and optimized collection tools for greater efficiency.
Education
Bachelor of Science -
Government College
HyderabadBachelor of Science -
Government College
HyderabadSkills
- Team Leadership & Staff Training
- Customer Service & Guest Satisfaction
- Operational Management & Process Improvement
- Communication & Interpersonal Skills
- Organizational & Time Management
- Problem-Solving & Adaptability
- Proficient in Microsoft Office (Word, Excel, Outlook)
Timeline
Branch manager
Nephro Plus Health Care Ltd.
08.2024 - Current
HR Executive
Marvel Electric Technology, Hyderabad
Team Lead
Apollo Tele Health Services
Team In-Charge
Garden Eden Property Developer
Bachelor of Science -
Government College
Bachelor of Science -
Government College