BILAL FIAZ
Manama
Summary
Results-driven professional with extensive experience in security operations and team supervision across four countries. Proven track record in managing security teams, overseeing daily operations, and ensuring compliance with safety standards while delivering exceptional service. Proficient in ticketing and reservation systems, with skills in AI tools, digital content creation, and graphic design using Canva. Recognized for strong leadership, adaptability, and problem-solving abilities in multicultural environments.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Cashier
Sehwan Peshawari Karahi Restaurant
Diraz, Bahrain
12.2025 - 04.2026
- Maintained a clean and organized checkout area, improving workflow.
- Trained new cashiers, fostering a collaborative team environment.
Community Safety & Compliance Warden/ CCTV Operator
Auckland Council
Auckland, New Zealand
05.2024 - 04.2025
- Ensured community safety through proactive compliance measures.
- Collaborated with local authorities to enhance community relations.
- Utilized data analysis to identify and mitigate risks.
- Reduced incidents by 30% through effective CCTV operations and reporting.
Security Officer/Team Lead
ELE Security Services
Auckland, New Zealand
12.2023 - 05.2024
- Led a high-performing security team, enhancing safety protocols.
- Implemented training programs, boosting team efficiency by 25%.
- Coordinated with law enforcement, improving community relations.
Operations Manager
Khanna Enterprises
Auckland
11.2022 - 12.2023
- Developed training programs, increasing team productivity by 20%.
- Collaborated with stakeholders to align operations with business goals.
Security Officer/CCTV Operator
Nationwide Security Services
London
12.2021 - 06.2022
- Conducted regular patrols, reducing incidents by 30%.
- Responded swiftly to alarms, enhancing safety protocols.
- Analyzed footage to identify and resolve security breaches.
Customer Sales Representative
Prime BPO & Telecommunictions
Rawalpindi
01.2019 - 01.2020
- Utilized CRM tools to track leads, enhancing follow-up efficiency by 40%.
- Resolved customer inquiries swiftly, achieving a 95% satisfaction rate.
- Collaborated with marketing to launch campaigns, driving a 20% sales increase.
Assistant Accountant
Pace Telecom & Broadcasting PVT Ltd
Rawalpindi
10.2017 - 10.2018
- Managed accounts payable/receivable, reducing processing time by 25%.
- Assisted in budget preparation, enhancing forecasting precision by 20%.
- Analyzed financial data, identifying trends that drove strategic decisions.
Education
MSC International Business - International Business
Hertfordshire University
Hertfordshire, United Kingdom 09.2021 - 09.2023
Masters of Commerce - Accounting & Finance
Allama Iqbal Open University
Islamabad, Pakistan 03.2016 - 10.2018
Bachelor of Commerce - Commerce
Savant College of Information & Technology
Mirpur, Pakistan 10.2012 - 03.2014
Intermediate - Commerce
Iftikhar Ideal College
Jandala, Bhimber 05.2009 - 06.2011
Matriculation - Science
Junaid Public Model High School
Jandala, Bhimber 01.2007 - 03.2009
Skills
- Problem solving and decision making
- AI tools and automation
- Graphic design (Canva)
- Microsoft Office proficiency
- Ticketing and reservation systems
- Digital content creation
- Email management
- Document formatting
- Project management
- Report creation
- Leadership and team management
- Basic web design
- Social media marketing
- Crisis management
- CCTV monitoring and surveillance
- Customer service and client relations
- Communication skills
- Conflict resolution and negotiation
Certification
- Driving licenses of Bahrain, New Zealand & Pakistan
- Security Industry Authority Certificate, United Kingdom
- Private Security Certificate Of Approval, New Zealand
Languages
English
Fluent
Urdu
Native
Punjabi
Native
Hindi
Fluent
Social Works
Itfaq Welfare Trust (2018-Present)
- Co-founded a welfare organization in AJK, Pakistan, and
contributed to 50+ community projects - Led initiatives including road works, walkways, tree
plantation, and food distribution - Coordinated volunteers and managed the project execution in rural areas
Affiliations
- Learning new AI Tools
- Community Service
- Gardening
- Cricket (Club Level)
- Travel & Culture Exposure
- Photography
Timeline
Cashier
Sehwan Peshawari Karahi Restaurant
12.2025 - 04.2026
Community Safety & Compliance Warden/ CCTV Operator
Auckland Council
05.2024 - 04.2025
Security Officer/Team Lead
ELE Security Services
12.2023 - 05.2024
Operations Manager
Khanna Enterprises
11.2022 - 12.2023
Security Officer/CCTV Operator
Nationwide Security Services
12.2021 - 06.2022
MSC International Business - International Business
Hertfordshire University
09.2021 - 09.2023
Customer Sales Representative
Prime BPO & Telecommunictions
01.2019 - 01.2020
Assistant Accountant
Pace Telecom & Broadcasting PVT Ltd
10.2017 - 10.2018
Masters of Commerce - Accounting & Finance
Allama Iqbal Open University
03.2016 - 10.2018
Bachelor of Commerce - Commerce
Savant College of Information & Technology
10.2012 - 03.2014
Intermediate - Commerce
Iftikhar Ideal College
05.2009 - 06.2011
Matriculation - Science
Junaid Public Model High School
01.2007 - 03.2009