BILAL FIAZ
Manama
Summary
Results-driven professional with extensive experience in security operations and team supervision across four countries. Proven track record in managing security teams, overseeing daily operations, and ensuring compliance with safety standards while delivering exceptional service. Proficient in ticketing and reservation systems, with skills in AI tools, digital content creation, and graphic design using Canva. Recognized for strong leadership, adaptability, and problem-solving abilities in multicultural environments.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Cashier
Sehwan Peshawari Karahi Restaurant
Diraz, Bahrain
2025.12 - 2026.04
- Maintained a clean and organized checkout area, improving workflow.
- Trained new cashiers, fostering a collaborative team environment.
Community Safety & Compliance Warden/ CCTV Operator
Auckland Council
Auckland, New Zealand
2024.05 - 2025.04
- Ensured community safety through proactive compliance measures.
- Collaborated with local authorities to enhance community relations.
- Utilized data analysis to identify and mitigate risks.
- Reduced incidents by 30% through effective CCTV operations and reporting.
Security Officer/Team Lead
ELE Security Services
Auckland, New Zealand
2023.12 - 2024.05
- Led a high-performing security team, enhancing safety protocols.
- Implemented training programs, boosting team efficiency by 25%.
- Coordinated with law enforcement, improving community relations.
Operations Manager
Khanna Enterprises
Auckland
2022.11 - 2023.12
- Developed training programs, increasing team productivity by 20%.
- Collaborated with stakeholders to align operations with business goals.
Security Officer/CCTV Operator
Nationwide Security Services
London
2021.12 - 2022.06
- Conducted regular patrols, reducing incidents by 30%.
- Responded swiftly to alarms, enhancing safety protocols.
- Analyzed footage to identify and resolve security breaches.
Customer Sales Representative
Prime BPO & Telecommunictions
Rawalpindi
2019.01 - 2020.01
- Utilized CRM tools to track leads, enhancing follow-up efficiency by 40%.
- Resolved customer inquiries swiftly, achieving a 95% satisfaction rate.
- Collaborated with marketing to launch campaigns, driving a 20% sales increase.
Assistant Accountant
Pace Telecom & Broadcasting PVT Ltd
Rawalpindi
2017.10 - 2018.10
- Managed accounts payable/receivable, reducing processing time by 25%.
- Assisted in budget preparation, enhancing forecasting precision by 20%.
- Analyzed financial data, identifying trends that drove strategic decisions.
Education
MSC International Business - International Business
Hertfordshire University
Hertfordshire, United Kingdom 2021.09 - 2023.09
Masters of Commerce - Accounting & Finance
Allama Iqbal Open University
Islamabad, Pakistan 2016.03 - 2018.10
Bachelor of Commerce - Commerce
Savant College of Information & Technology
Mirpur, Pakistan 2012.10 - 2014.03
Intermediate - Commerce
Iftikhar Ideal College
Jandala, Bhimber 2009.05 - 2011.06
Matriculation - Science
Junaid Public Model High School
Jandala, Bhimber 2007.01 - 2009.03
Skills
- Problem solving and decision making
- AI tools and automation
- Graphic design (Canva)
- Microsoft Office proficiency
- Ticketing and reservation systems
- Digital content creation
- Email management
- Document formatting
- Project management
- Report creation
- Leadership and team management
- Basic web design
- Social media marketing
- Crisis management
- CCTV monitoring and surveillance
- Customer service and client relations
- Communication skills
- Conflict resolution and negotiation
Certification
- Driving licenses of Bahrain, New Zealand & Pakistan
- Security Industry Authority Certificate, United Kingdom
- Private Security Certificate Of Approval, New Zealand
Languages
English
Fluent
Urdu
Native
Punjabi
Native
Hindi
Fluent
Social Works
Itfaq Welfare Trust (2018-Present)
- Co-founded a welfare organization in AJK, Pakistan, and
contributed to 50+ community projects - Led initiatives including road works, walkways, tree
plantation, and food distribution - Coordinated volunteers and managed the project execution in rural areas
Affiliations
- Learning new AI Tools
- Community Service
- Gardening
- Cricket (Club Level)
- Travel & Culture Exposure
- Photography
Timeline
Cashier
Sehwan Peshawari Karahi Restaurant
2025.12 - 2026.04
Community Safety & Compliance Warden/ CCTV Operator
Auckland Council
2024.05 - 2025.04
Security Officer/Team Lead
ELE Security Services
2023.12 - 2024.05
Operations Manager
Khanna Enterprises
2022.11 - 2023.12
Security Officer/CCTV Operator
Nationwide Security Services
2021.12 - 2022.06
MSC International Business - International Business
Hertfordshire University
2021.09 - 2023.09
Customer Sales Representative
Prime BPO & Telecommunictions
2019.01 - 2020.01
Assistant Accountant
Pace Telecom & Broadcasting PVT Ltd
2017.10 - 2018.10
Masters of Commerce - Accounting & Finance
Allama Iqbal Open University
2016.03 - 2018.10
Bachelor of Commerce - Commerce
Savant College of Information & Technology
2012.10 - 2014.03
Intermediate - Commerce
Iftikhar Ideal College
2009.05 - 2011.06
Matriculation - Science
Junaid Public Model High School
2007.01 - 2009.03