BILAL PT
Bahrain
Summary
Dedicated and experienced professional with over 8 years of work experience across the security, sales, automotive, and customer service industries in Bahrain. Skilled in team coordination, supervision, client interaction, and advisory roles. Fluent in Arabic, English, Hindi, and Malayalam, with strong communication and organizational skills.
Overview
10
10
years of professional experience
Work history
Property Incharge
Granata company
, Bahrain
2024.05 - Current
- Managed routine maintenance schedules to ensure optimal functionality of properties.
- Coordinated repair activities with contractors to maintain high standards of service delivery.
- Oversaw property inspections to identify maintenance needs and enhance overall tenant satisfaction.
- Applied positive customer service approach to increase satisfaction levels.
- Implemented preventative maintenance procedures to prolong the lifespan of building systems.
Service advisor
A.A Bin Hindi B.s.c (C)
East riffa, Bahrain
2021.09 - 2022.11
- Assisted customers in selecting appropriate services based on individual needs and preferences.
- Coordinated service appointments and managed scheduling to optimise workflow efficiency.
- Provided thorough explanations of services, fostering customer understanding and satisfaction.
- Updated job knowledge regularly through continuous learning initiatives.
- Coordinated with technicians to ensure quality of service.
- Documented all services provided, maintaining comprehensive records.
Service advisor
Yaseen car wash
Jidhafs, Bahrain
2017.12 - 2021.07
- Assisted customers in selecting appropriate services based on individual needs and preferences.
- Coordinated service appointments and managed scheduling to optimise workflow efficiency.
- Provided thorough explanations of services, fostering customer understanding and satisfaction.
- Trained new staff on service protocols and customer interaction techniques to promote consistency.
- Maintained accurate records of customer interactions and service transactions for future reference.
- Utilised technical expertise to suggest appropriate solutions for vehicle issues.
Sales executive
Mantech Electrical
Manama , Bahrain
2016.04 - 2017.12
- Developed strong relationships with clients to understand their needs and preferences.
- Conducted product presentations and demonstrations to effectively showcase offerings.
- Collaborated with team members to strategise and execute sales initiatives.
- Managed customer inquiries and provided timely solutions to ensure satisfaction.
- Prepared detailed reports on sales activities and customer feedback for management.
Education
Bachelor of Business Administration - Undergrudted
College of commerce
KannurHigher Secondary diploma
Govt high school kannur
KannurSkills
- Property management
- Tenant relations
- Service coordination
- Customer satisfaction
- Record keeping
- Problem-solving
- Technical knowledge
- Team collaboration
Languages
Arabic Native
English Advanced
Hindi Native
Malayalam Native
Key Achievements
- Enhanced Security Measures: Reduced incident reports by 40% through active monitoring.
- Sales Process Optimization: Improved sales efficiency by 25% quarter over quarter.
- Service Quality Enhancement: Decreased customer complaints by 30% within six months.
- Customer Engagement Success: Increased customer satisfaction score by 15% through targeted follow-ups.
Timeline
Property Incharge
Granata company
2024.05 - Current
Service advisor
A.A Bin Hindi B.s.c (C)
2021.09 - 2022.11
Service advisor
Yaseen car wash
2017.12 - 2021.07
Sales executive
Mantech Electrical
2016.04 - 2017.12
Bachelor of Business Administration - Undergrudted
College of commerce
Higher Secondary diploma
Govt high school kannur