BINDHYA BANGERA
Manama,Bahrain
Summary
Dynamic and results-driven professional with extensive expertise in generating leads, engaging with prospects, and demonstrating product features. Proven track record in negotiating and closing sales, coupled with excellent communication skills and a strong ability to manage client accounts. Adept at problem-solving, resourceful team leadership, and capable of handling high volumes of work under pressure. Highly motivated with excellent coordination skills, flexible work hours, and a friendly disposition. Experienced in invoicing, billing, bookkeeping, quality assurance, data analysis, customer engagement, employee relations policies, employment contracts, emotional intelligence, employee engagement strategies, new employee orientation, dispute resolution, social media recruiting and HR budget management. Committed to fostering positive customer relationships and enhancing team performance through strategic planning and effective communication.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work history
HR Executive
ROVER SERVICES
JANABIYA
01.2023 - 01.2025
- Implementing and managing HR policies and procedures
- Managing recruitment processes, including resume screening, scheduling interviews, and conducting background checks
- Maintaining employee records and updating HR databases
- Managing employee benefits and compensation packages
- Conducting performance evaluations and providing feedback to employees
- Addressing employee relations issues and resolving conflicts
- Ensuring compliance with labor laws and regulations
- Preparing and presenting HR-related reports to management
- Managing diversity, equity, inclusion and belonging (DEIB) efforts
- Assisting employees
- Supporting employee development
- Overseeing training programs
- Handling disciplinary needs
- Administering payroll
- Fostering a safe work environment
RECEPTION / CASHIER / SUPERVISOR
NADERAH BEAUTY CENTER
07.2016 - 12.2022
- Responsible for hiring and training staff
- Promoting high levels of customer service
- Advertising their services and ordering and selling hair or beauty products
- Need to ensure all staff is complying with occupation health and safety regulations
- Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
- Book and confirm appointments via phone and email
- Process transactions (cash and credit cards) and issue receipts
- Offer beverages and chat with clients who are in the waiting area
- Welcome walk-ins, answer questions about services, and schedule appointments based on availability
- Inform clients about new services and discounts
- Cross-sell services and products when appropriate (E.g Through informative brochures and gift cards)
- Update client records with contact and billing details, appointments and services offered
- Manage our call center
- Maintain a tidy reception area
- Order business cards, brochures, and stationery as needed
- Closely monitored cashier operations to tend to colleagues requiring assistance
- Handled customer disputes and complaints by offering solutions aligned with company's best practices
- Processed refunds and exchanges, documenting reasons for returns for audit and accounting purposes
- Assessed cashier performance, offering assistance in resolving cash handling and customer service issues
- Managed authorisations on POS systems, verifying transactions before authorising actions to protect company interests
SALES EXECUTIVE
SWAROVSKI
MANGALORE
12.2014 - 04.2016
- Promoting and selling a company's products and services
- Identifying potential clients
- Managed customer relationships through consultative sales techniques to attain individual sales goals
- Closed large sales to exceed quota and align with company targets
- Showcased product features and benefits to drive sales
- Referenced weekly sales ad and promotional signage to verify and enforce correct pricing
- Customized service offerings to accommodate consumer needs
- Applied processes and systems with proven results to increase customer satisfaction
- Planned and coordinated product sales to exceed revenue projections and growth targets
- Motivated sales staff to continuously improve strategies through competitions and personalized coaching plans
- Executed successful marketing events, open houses and display shows for products
Education
Bachelor of commerce -
Besant woman's college - Mangalore university
Commerce department - undefined
Capitanio Pre-University College
Primary to secondary - undefined
St Gerosa School
Skills
- Generating leads
- Engaging with prospects
- Demonstrating product features
- Negotiating and closing sales
- Excellent communication skills
- Good Customer Relationship
- Well organized and a good planner
- Resourceful Team Leadership
- Capable of handling high volumes of work
- Interactive skills
- Ability to work under pressure
- Invoicing and billing
- Bookkeeping
- Client account management
- Problem-solving
- Highly motivated
- Excellent coordination skills
- Flexible work hours
- Friendly disposition
- Employee relations policies
- Employment contracts
- Emotional intelligence
- Employee engagement strategies
- Quality Assurance
- Data analysis
- Customer engagement
- New employee orientation
- Dispute Resolution
- Social media recruiting
- HR budget management
Languages
English
Hindi
Arabic
Affiliations
- DJing Itz a great and fun which promotes creativity and expression
- Diamond Painting, Diya art (Mandala)
Timeline
HR Executive
ROVER SERVICES
01.2023 - 01.2025
RECEPTION / CASHIER / SUPERVISOR
NADERAH BEAUTY CENTER
07.2016 - 12.2022
SALES EXECUTIVE
SWAROVSKI
12.2014 - 04.2016
Commerce department - undefined
Capitanio Pre-University College
Primary to secondary - undefined
St Gerosa School
Bachelor of commerce -
Besant woman's college - Mangalore university
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