Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

BISNA KUDIYIRICKAL ELDHOSE

Manama , Kingdom Of Bahrain

Summary

Seasoned Travel Consultant with a background in crafting tailor-made itineraries and providing top-notch travel advice. Possess strong knowledge of global destinations, tourism trends, and travel systems. Known for exceptional customer service skills, attention to detail, and the ability to solve complex travel issues. Significant contributions made in previous roles include enhancing client satisfaction and streamlining booking processes.

Aim to be associated with an organization that provides me an opportunity to use my skills and further improve upon them by being part of a dynamic team that will give me the scope to widen my horizons and attain job satisfaction, all the time, and also to work and grow in an organization to facilitate customer delight with exemplary performance.

Overview

13
13
years of professional experience

Work History

Sales and Marketing Executive

M V M CONTRACTING AND RECRUITMENT CO WLL
MANAMA
04.2025 - Current
  • Developed job postings to ensure they were accurate and attractive to potential candidates.
  • Provided support during exit interviews of departing employees.
  • Reviewed resumes and conducted initial phone interviews with applicants to assess qualifications.
  • Maintained relationships with external recruitment agencies to source potential candidates when needed.
  • Assisted in developing recruiting strategies that align with organizational goals.
  • Scheduled in-person interviews with hiring managers and coordinated travel arrangements as needed.
  • Analyzed feedback from applicants after interview processes were complete.
  • Conducted orientation sessions for newly hired employees, providing them with detailed information about company policies, procedures, benefits.
  • Managed recruitment process for new hires, ensuring all necessary paperwork was completed accurately and on time.
  • Responded promptly to inquiries from prospective applicants regarding open positions.
  • Coordinated with hiring managers to determine staffing needs, create job descriptions, and identify ideal candidate criteria.
  • Updated candidate records in databases, ensuring all information was accurate and up-to-date.
  • Developed assessment tools designed to evaluate a candidate's suitability for a role.
  • Provided guidance to employers on interviewing techniques and selection criteria.
  • Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.

Travel Consultant

AIR HOME TRAVEL AND TOURS
MANAMA
02.2022 - 10.2023
  • Issued tickets with correct information regarding flight times, destinations, and seat assignments.
  • Informed passengers about baggage allowances, restrictions, and fees associated with their flights.
  • Utilized computer software programs for booking flights and managing reservations.
  • Confirmed reservations by entering passenger data into the system accurately.
  • Advised customers on various options available when making changes or cancellations to their itineraries.
  • Monitored incoming emails from customers concerning ticket purchases or changes in travel plans.
  • Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
  • Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
  • Booked transportation and hotel reservations using computer or telephone.
  • Maintained relationships with travel partners and vendors.
  • Coordinated travel arrangements, including flights, hotels, and car rentals, for diverse client base.
  • Provided exceptional customer service, resolving any travel-related issues promptly.
  • Utilized GDS systems efficiently for booking and confirming travel plans.
  • Assisted in the development of travel insurance policies to protect clients against unexpected events.
  • Handled travel arrangements for groups, couples, executives, and special needs clients.
  • Helped clients achieve lowest fairs fares and minimize risks of penalties.
  • Generated reports on sales performance metrics based on daily, weekly, monthly data analysis.

Travel Consultant

AL FAISAL TRAVELS
Manama
08.2014 - 05.2018
  • Assisted customers with ticketing inquiries and purchase of tickets.
  • Provided support to gate agents when needed during peak travel times.
  • Maintained accurate records of transactions using airline computer systems.
  • Monitored competitors' prices and offerings to maintain competitive edge in the market.
  • Verified accuracy of all documents related to customer's trip before issuing tickets.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Provided excellent customer service in a fast-paced environment.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Provided support during pre-trip preparations such as visa applications.
  • Managed customer complaints effectively according to established procedures.
  • Resolved any issues related to travel plans and services.

Ground Handling Agent

Indira Gandhi International Airport
Delhi
02.2013 - 05.2014
  • Maintained records of cargo shipments, ensuring accuracy in documentation before release.
  • Conducted pre-flight inspections on aircrafts to verify safety equipment was properly installed and operational.
  • Ensured the safe loading of baggage onto aircrafts and verified that all items were accounted for.
  • Completed daily paperwork such as weight reports, fuel logs and other documentation related to ground handling activities.
  • Checked-in passengers, issued boarding passes and answered questions about flight schedules.
  • Inspected planes after arrival for any damage or discrepancies that need to be reported.
  • Verified that all passengers had valid travel documents prior to boarding the plane.
  • Resolved issues related to misplaced or lost baggage.
  • Conducted weight and balance calculations to ensure aircraft safety.

Education

DIPLOMA IN AIRPORT MANAGEMENT -

ASIAN AIRLINE ACCADAMY
Thiruvananthapuram

DIPLOMA IN IATA CUSTOMER SERVICE DANGEROUS GOODS REGULATION AND BASIC CANADIAN DOCUMENT TRAINING -

ASIAN AIRLINE ACADEMY
Thiruvananthapuram

IATA DIPLOMA IN IN TRAVEL & HOSPITALITY MANAGEMENT -

ASIAN AIRLINE ACADEMY,
Thiruvananthapuram

Higher Secondary Education -

Government Higher Secondary School
Rajakkad , Idukki , Kerala

High School Diploma -

Sri Narayanavilasam Higher Secondary School
NR CITY , Rajakkad , Idukki , Kerala

Skills

  • Travel coordination
  • Customer service
  • Ticketing and reservations
  • Passenger assistance
  • GDS system utilization
  • Reservation management
  • Ticketing accuracy
  • Itinerary creation
  • Customer relationship management
  • Attracting talent
  • Effective communication
  • Time management
  • Customer advising
  • Tour guiding experience
  • Strong communication skills
  • Interpersonal communications
  • Travel documentation
  • Travel insurance
  • GDS expertise
  • Marketing

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Sales and Marketing Executive

M V M CONTRACTING AND RECRUITMENT CO WLL
04.2025 - Current

Travel Consultant

AIR HOME TRAVEL AND TOURS
02.2022 - 10.2023

Travel Consultant

AL FAISAL TRAVELS
08.2014 - 05.2018

Ground Handling Agent

Indira Gandhi International Airport
02.2013 - 05.2014

DIPLOMA IN AIRPORT MANAGEMENT -

ASIAN AIRLINE ACCADAMY

DIPLOMA IN IATA CUSTOMER SERVICE DANGEROUS GOODS REGULATION AND BASIC CANADIAN DOCUMENT TRAINING -

ASIAN AIRLINE ACADEMY

IATA DIPLOMA IN IN TRAVEL & HOSPITALITY MANAGEMENT -

ASIAN AIRLINE ACADEMY,

Higher Secondary Education -

Government Higher Secondary School

High School Diploma -

Sri Narayanavilasam Higher Secondary School

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