Bryan Malone
Las Vegas
Summary
Passionate and experienced hospitality professional seeking a Bartender position with opportunities for growth. Bringing extensive international experience and cultural insights gained through travels in Asia and the Middle East, aiming to enhance customer service and contribute to a vibrant team.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Independent Insurance Agent
Experior Financial Group Inc.
02.2024 - Current
- Analyzed client needs and recommended appropriate coverage to ensure comprehensive protection.
- Negotiated policy terms and premiums, secured favorable rates for clients.
- Managed all aspects of the sales process, maintaining strong client relationships through excellent communication and service.
- Utilized CRM software to streamline processes and improve sales efficiency.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
General Manager
Big Texas Barbeque and Waffle House
04.2015 - 08.2024
- Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction were maintained at all times
- Expanded telephone, messaging and App orders from 5% to 20% of sales from 2018- present.
- Established strong relationships with suppliers to negotiate favorable pricing terms and maintain adequate inventory levels
- Led the marketing team to develop effective promotional campaigns that increased customer traffic by 60%
- Created SOPs for maintaining cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
- Stepped in frequently when help was needed behind the bar and scheduled shifts for myself to work to maintain practice
- Managed budget implementations, employee evaluations, and contract details.
Club Manager
Club Buffalo
10.2008 - 03.2015
- Raised club traffic and brand reach with innovative online promotions.
- Recruited, hired, and trained to develop high-performing staff.
- Managed inventory and ordering process, ensuring optimal stock levels and minimizing waste
- Developed strong relationships with suppliers to negotiate favorable pricing for alcoholic beverages and bar supplies
- Collaborated with kitchen staff to create food pairing recommendations for customers, enhancing overall dining experience
- Managed a team of 20 front-of-house staff members, providing training and guidance to ensure exceptional customer service
- Developed and implemented standard operating procedures for front-of-house operations, resulting in improved efficiency and consistency Implemented upselling techniques among the serving staff, resulting in an increase in average check size by 15%
- Organized special events such as Tribute acts and themed nights to attract new customers and enhance overall experience Education
Education
General Studies
College of The Desert
Palm Desert, California 06.2001
Skills
- Financial Acumen
- Policy analysis and Policy Renewals
- Account Management
- Client Relations
- Strategic Planning
- Marketing and Lead Prospecting
- CRM Software
- Business Development
- Product Development
- Sales Management
- Negotiation
- Operations Management
- Insurance Sales
Certification
- Licensed Nevada Alcohol Education Card - September 2024 to September 2028
- Licensed Nevada Food Handler Safety Card - September 2024 to September 2027
Timeline
Independent Insurance Agent
Experior Financial Group Inc.
02.2024 - Current
General Manager
Big Texas Barbeque and Waffle House
04.2015 - 08.2024
Club Manager
Club Buffalo
10.2008 - 03.2015
General Studies
College of The Desert
- Licensed Nevada Alcohol Education Card - September 2024 to September 2028
- Licensed Nevada Food Handler Safety Card - September 2024 to September 2027
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