Caren Emma Nafula
Antalya
Summary
Knowledgeable food and beverage proffesional with rich background in managing food and beverage operations and ensuring service excellence. Leveraged leadership to optimize team performance and enhance customer satisfaction. Demonstrated skills in inventory management and staff training, consistently maintaining high standards in service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Maxx Royal Resorts
04.2021 - Current
- Promoted excellent service and handling guest complaints tactfully ensuring guest satisfaction
- Analyze staff evaluation and give feedback to improve customer service, productivity and performance
- Conduct inventory of supplies ensuring stock is always available, eliminating interruption of work flow reducing wastage by 10%
Waitress
Fishbone at Novotel Resort-Accor Group
05.2018 - 08.2020
- Greeted and assisted customers in a 150-guest dining room
- Welcomed guests, took and served food and beverage orders ensuring an overall outstanding dining experience
- Advised customers on menu specials and meal ingredients recommending specific food based on their dietary and allergy needs
Food and Beverage Server
Four Seasons Hotels and Resorts
03.2015 - 11.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server Trainee
Crown Plaza Hotel
01.2012 - 07.2014
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
Education
Diploma - Business Management
StoneBridge College
10.2023
High School Diploma -
Utalii College
Kenya11-2014
Skills
- Excellent customer service
- Inventory Management
- Fine-dining expertise
- Wine pairing
- Banquet operations
- Menu development
- Waste Reduction
- Catering Coordination
- Allergen awareness
Certification
Basic Life Support-BLS, AAR
Awards
Best Wait Staff, Maxx Royal Resort, 10/22
Timeline
Food and Beverage Supervisor
Maxx Royal Resorts
04.2021 - Current
Waitress
Fishbone at Novotel Resort-Accor Group
05.2018 - 08.2020
Food and Beverage Server
Four Seasons Hotels and Resorts
03.2015 - 11.2017
Server Trainee
Crown Plaza Hotel
01.2012 - 07.2014
Diploma - Business Management
StoneBridge College
High School Diploma -
Utalii College
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