CHARISMA PAGAO
Manama
Summary
To work in position that will commensurate my qualification and to create a stable and competitive organization where the skills and knowledge, I have acquired will be used effectively. To gained more knowledge into business world.
Overview
29
29
years of professional experience
Work History
Sales Associate/ Cashier
The Body Shop - Bahrain City Centre, Alshaya Group
05.2015 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Giordano - Bahrain City Center, Jasmis Corp. Ltd.
07.2013 - 04.2015
- Greeting customers who enter the shop
- Assisting shoppers to find the goods and products they are looking for
- Being responsible for processing cash and card payments
- Stocking shelves with merchandise
- Answering queries from customers
- Reporting discrepancies and problems to the supervisor
- Giving advice and guidance on product selection to customers
- Balancing cash registers with receipts
- Dealing with customer refunds
- Keeping the store tidy and clean, this includes hovering and mopping
- Responsible dealing with customer complaints
- Attaching price tags to merchandise on the shop floor
- Receiving and storing the delivery of large amounts of stock
- Keeping up to date with special promotions and putting up displays.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
Service Crew Member
Hardees Restaurant - Bahrain and Kuwait Co.
06.2011 - 06.2013
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Collaborated with team members to meet high standards of service during peak hours.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Demonstrated flexibility in scheduling availability, often filling in last-minute shifts when necessary for smooth operation continuity.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
Sales Associate / Cashier
BENCH
04.2004 - 04.2006
- Assisting the customer for the size and clothes they want
- Arranging the clothes and ironing it, to be more attractive to the customers
- Helping the supervisor to do some inventory in the stocks
- Responsible to change the manikin's clothes, shoes and bag for the new fashion
- Suggestive selling to meet the target, daily, weekly and monthly
- Checking the sales at the end of the day, if the sales and cash drawer our balance
- Receiving delivery loading and unloading the stocks, and arranging in the appropriate place.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Service Crew
Chowking Restaurant, Limketkia Corp.
02.2002 - 02.2004
- Entering purchases into cash register to calculate total purchase price
- Calculating discounts or references; requesting customer identification for certain discounts and receipts as required
- Assisting customer in the dine-in
- Suggestive selling new products and side items to the customers
- Training the new cashiers
- Balancing the cash in the report and the cash drawer
- Making documents such as sales report, product report, and side items tracking report.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
Service Crew
Jollibee, Limketkia Corp.
11.1999 - 11.2001
- Enhanced customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organized work environment for improved customer experiences.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Streamlined order processing by communicating effectively with fellow crew members and management staff.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared products following restaurant, health, and safety standards and procedures.
Personal Care Assistant
My Mother
01.1995 - 10.1995
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Provided respite care for families, allowing them the opportunity to recharge while ensuring their loved one received consistent quality care.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Bachelor of Science in Nursing - Clinical Assisting
Liceo De Cagayan University
Cagayan De Oro City, Philippines06.2000
Skills
- Hardworking, dedicated and highly motivated person; with good experience and diverse skills in customer service Capable of adapting new environment at all time
References
- Analyn Preposi - Store Manager
- The Body Shop, The Avenues Mall, Bahrain
- +973 3334 2592
- Naeema Salman - Store Manager
- Milano, The Avenues Mall, Bahrain
- +973 3449 7373
Timeline
Sales Associate/ Cashier
The Body Shop - Bahrain City Centre, Alshaya Group
05.2015 - Current
Sales Associate
Giordano - Bahrain City Center, Jasmis Corp. Ltd.
07.2013 - 04.2015
Service Crew Member
Hardees Restaurant - Bahrain and Kuwait Co.
06.2011 - 06.2013
Sales Associate / Cashier
BENCH
04.2004 - 04.2006
Service Crew
Chowking Restaurant, Limketkia Corp.
02.2002 - 02.2004
Service Crew
Jollibee, Limketkia Corp.
11.1999 - 11.2001
Personal Care Assistant
My Mother
01.1995 - 10.1995
Bachelor of Science in Nursing - Clinical Assisting
Liceo De Cagayan University
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