CHATLYNE JANE DE VILLA
Kingdom of Bahrain
Summary
Driven professional with talent for leadership and customer service. Possesses strong organisational skills combined with effective communication abilities. Aims to enhance store performance and build motivated team.
Overview
14
14
years of professional experience
Work history
Store Manager
MINISO
04.2019 - 05.2026
- Facilitated smooth checkouts by maintaining efficient till operations.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Assisted customers in locating products around the shop floor promptly.
Sales Worker
LC WAIKIKI
07.2017 - 04.2019
- Assisted in visual merchandising to attract potential buyers.
- Improved store layout, leading to easier customer navigation.
- Collaborated with team members for achieving sales goals.
- Assisted customers in product selection, enhancing their shopping experience.
- Handled cash transactions accurately maintaining financial integrity.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Sales Worker
PUMPKIN
12.2016 - 07.2017
- Met monthly sales targets through diligent follow-ups and relationship management.
- Provided customers with price information and handled financial transactions.
- Maintained quality assurance standards for all products and services.
- Improved store layout, leading to easier customer navigation.
Assistant Store Manager
TOMMY HILFIGER
04.2013 - 12.2016
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Enhanced customer service by training store staff on product knowledge and sales techniques.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Managed cash registers, handled financial transactions accurately.
- Coordinated staff meetings for improved communication and team morale.
- Improved store appearance for enhanced shopper experience through regular cleaning and organising of displays.
Secretary
NEW TRADING AGENCY
06.2012 - 04.2013
- Scheduled appointments for executive management team.
- Coordinated events that resulted in positive company exposure.
- Utilised Microsoft Office Suite skills to create crisp presentations and detailed spreadsheets.
- Handled customer inquiries effectively; increased customer satisfaction rates.
- Performed data entry tasks; ensured accurate record keeping within the company database.
- Maintained confidential records, safeguarding sensitive corporate information.
Education
Bachelor of Science - Information Technology
Cavite State University
Cavite City Campus /2008 - /2012
Skills
- Microsoft Office
- Decision-Making
- Multitasking
- Team Coordination
PERSONAL DATA
- Birthdate : December 5, 1991
- Age : 34 years old
- Nationality: Filipino
REFERENCES
Reference available upon request
Timeline
Store Manager
MINISO
04.2019 - 05.2026
Sales Worker
LC WAIKIKI
07.2017 - 04.2019
Sales Worker
PUMPKIN
12.2016 - 07.2017
Assistant Store Manager
TOMMY HILFIGER
04.2013 - 12.2016
Secretary
NEW TRADING AGENCY
06.2012 - 04.2013
Bachelor of Science - Information Technology
Cavite State University
/2008 - /2012