Cinderella Mady
Manama
Summary
Bilingual professional with extensive experience in interpretation, teaching, customer service, and hospitality. Adept at bridging linguistic and cultural gaps, streamlining workflows, and delivering exceptional results in multicultural environments. Recognized for rapid learning, organization, and adaptability, with a commitment to fostering understanding and collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Interpreter (English/Arabic)
Propio Language Services, LLC
10.2022 - Current
- Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
- Followed ethical codes to protect confidentiality of patient medical information.
- Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
Freelance Interpreter
Shamil
03.2022 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
English Instructor
Ministry of Defense Language Institute
12.2020 - 12.2021
- Promoted skill development in reading, writing, speaking, and listening through various instructional methods tailored to individual needs.
- Adapted lesson plans to accommodate different learning styles and abilities within the classroom setting for optimal comprehension of material covered.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experience
Reservation Agent
Royal Central Hotel
01.2019 - 12.2020
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Freelance Translator (English/Arabic)
Mylist.com
09.2017 - 09.2020
- Translated documents from [English] to [Arabic].
- Reviewed final work to spot and correct errors in punctuation, grammar, and translation.
- Supported translation of desktop-focused content to mobile app and mobile web platforms.
Residences Concierge
Bulgari Resort and Residences
10.2018 - 01.2019
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Butler
St. Regis Hotel Pre- Opening
09.2017 - 09.2018
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
Verification Specialist (Delegate TL)
Centro Global Solutions
09.2015 - 09.2017
- Verifies all patient eligibility, authorizations, and benefits for more than 300 leads per day
- Identifies all patient accounts accurately based on what PPO, HMO, or other Managed Care Organizations
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
Customer Service Representative
Convergys
11.2013 - 08.2015
- Answered nearly 80 calls daily from customers inquiring about product usage, billing issues or general inquiries
- Meet personal/team sales targets and call handling quotas
- Provides business services to maximize customer service, acquisition, and retention from about 140 customer contact centers in more than 30 countries
Education
Bachelor of Arts - Faculty of Arts – English Literature
Cairo University
Cairo,Egypt07.2017
TOEFL Diploma - Teaching methodology
Ministry of Defense Language Institute
10.2018
Skills
- Communication & Interpersonal Skills
- Team Leadership & Collaboration
- Multitasking & Organization
- Problem-Solving & Flexibility
- Fluent in Arabic & English
Certification
- Certified Medical Interpreter (CMI)
- Ethics & Standards of Practice (NCIHC)
- Combating Medicare Parts C & D Fraud, Waste, & Abuse
Languages
Arabic
English
Timeline
Medical Interpreter (English/Arabic)
Propio Language Services, LLC
10.2022 - Current
Freelance Interpreter
Shamil
03.2022 - Current
English Instructor
Ministry of Defense Language Institute
12.2020 - 12.2021
Reservation Agent
Royal Central Hotel
01.2019 - 12.2020
Residences Concierge
Bulgari Resort and Residences
10.2018 - 01.2019
Freelance Translator (English/Arabic)
Mylist.com
09.2017 - 09.2020
Butler
St. Regis Hotel Pre- Opening
09.2017 - 09.2018
Verification Specialist (Delegate TL)
Centro Global Solutions
09.2015 - 09.2017
Customer Service Representative
Convergys
11.2013 - 08.2015
TOEFL Diploma - Teaching methodology
Ministry of Defense Language Institute
- Certified Medical Interpreter (CMI)
- Ethics & Standards of Practice (NCIHC)
- Combating Medicare Parts C & D Fraud, Waste, & Abuse
Bachelor of Arts - Faculty of Arts – English Literature
Cairo University
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